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Why are communication skills often more challenging for inexperienced support agents to learn than technical or business skills?
Wiki User
∙ 12y ago
Learning Communication skills are challenging because it takes practice to learn how to use communication skills effectively. Communication involves both listening and responding. It can be face to face or via communication media such as telephone, the internet and many more. An excellent communication skills required agents to have superb listening, understanding and responding skills. To listen effectively support agents must be able to hear or read and understand user's problem or question, and reflect their understanding of the problem or question by their spoken and written response. Support agents must alert and have the ability to adapt to user's mood whenever needed. For example feel emphat
Wiki User
∙ 12y ago
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What is technical communication?
It is communication in the business/technical fields: business presentations, proposals, reports, memos, etc.
What has the author Charles H Sides written?
Charles H. Sides has written: 'Technical and Business Communication' 'Freedom of Information in a Post 9-11 World (Baywood's Technical Communications) (Baywood's Technical Communications Series)'
What has the author Gregory Allen Barnes written?
Gregory Allen Barnes has written: 'Write for success' -- subject(s): Business English, Business writing, English language, Rhetoric, Technical English, Technical writing 'Crisscross' -- subject(s): English language, Report writing, Rhetoric, Textbooks for foreign speakers 'English communication skills for professionals' -- subject(s): Business English, Communication, English language, Problems, exercises, Professions, Technical English, Textbooks for foreign speakers
What is the Relevance of communication to business communication?
you can't spell "business communication" w/o "communication"..
What are effects of communication skills?
Communication is an important soft skill for managers and employees to use when working in the business world. While many individuals have the technical knowledge for the business environment, communication skills are usually not be a strong trait for many people. An important part of quality business communication is understanding the audience listening to the communication. Knowing the audience helps the speaker develop his message with the appropriate level of technical and non-technical language. Speakers must know the education level or current training of the individuals in the audience to properly tailor the information for the audience. The age group of the audience is also important for quality communication; younger workers may be more advanced in their understanding of computer programs or software, while older workers may need a little more information on these topics.
What business is suggested for a Scorpio?
Any business that's challenging.
What is the value of studying the humanities in a business or technical curriculum?
Studying humanities in business or technical curriculum can enhance critical thinking, problem-solving, and communication skills. It provides a broader perspective on societal issues, ethics, and cultural understanding, which are valuable in navigating complex business environments and engaging with diverse stakeholders. Ultimately, incorporating humanities education can lead to more holistic and well-rounded professionals in business and technical fields.
Difference between social communication and business communication?
The formality of business communication and that of social communication narrowly differs. Business communication is more formal and detailed.
What are the meanings of the brief in business communication?
what is a brief in business communication
What has the author Jan D'Arcy written?
Jan D'Arcy has written: 'Technically speaking' -- subject(s): Business presentations, Public speaking, Communication of technical information
Technical indicators are part of what business?
Technical indicators are a part of marketing business. Technical indicators inclur price trends and something like that. They are very useful in some business.
Types of External Communication?
In business external communication is communication with people outside of the company. Internal communication refers to communication within the business.
