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This is a general answer, not specific to your car. The motor must do quite a lot more work in the up direction than down. A motor that is near failing will cause this problem. Particles (metal, glass, dirt) in the gears or chain can also cause the window to go only one way.

Here is something to try: If the window is totally stuck down, gently pull back on the weatherseal, exposing the top of the window glass. Put a small piece of cardboard folded over the top of the window. Now, using a pair of sturdy pliers grab onto the top of the window, using the cardboard to pad the pliers to prevent scratching. Hold tight and pull upward while pressing the "up" button for the window very briefly. Careful not to catch your fingers if the window moves up quickly. This procedure will generally help unstick a window that is firmly stuck down.

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Q: Why does your window on your 1999 Mazda protege only go down but not up?
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