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Why is it important to handle customer issues using acknowledge apologize and act?
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How would handle angry customer?
Say to them "I apologize, Sir/Ma'am." Then, you help them or get someone to help them with the problem they're having. Also one way is to give the customer the reason and look at his or her eyes permanently ! Yeah, and always show them respect..
When a customer says no to your sales presentation how do you handle it?
When a customer says no to your sales presentation, handle it with understanding and grace. Respect their decision, ask for feedback to understand their concerns or objections, and use that information to refine your approach for future interactions. Building a positive relationship is more important than a single sale.
How do you handle a born again customer?
The same as you would any other customer, with courtesy and respect.
How do you handle a customer that wants you to bend the rules?
don't do it!
How do you handle customer care?
Customer care is where you provide positive customer experience to your company customers as well as looking after your company customers needs
How do you handle a mistake with a customer?
just apologize to the customer
How would you handle an angry customer if you gave her the wrong change?
Give her the correct change and apologize.
Describe a time when you solved a problem for a customer but the customer was not happy with the solution How did you handle the situation?
There are many times when people solve a problem for a customer but they do not like it. They simply just have to apologize for making the customer unhappy.
How do you answer how do you handle guest complain in a job interview?
You probably know how to deal with unhappy customers already. You acknowledge the problem, apologize for it's occurring, listen to the customer's issues and opinions, and ask him how he would like you to resolve the problem. Do everything you can to retain a customer. That's pretty much by the book. Any customer service class will teach you that stuff. If you can recite it to an interviewer, you will have satisfactorily answered his question.
How would handle angry customer?
Say to them "I apologize, Sir/Ma'am." Then, you help them or get someone to help them with the problem they're having. Also one way is to give the customer the reason and look at his or her eyes permanently ! Yeah, and always show them respect..
Why customer service excellence is important?
based on my experience, customer service is first person to handle with customer problem. they represent how does the company value is being integrated in pragmatic solution
How will you handle angry customer who failed to get a ticket because it is already sold out?
Apologize and tell him that you will try to make it up to him by giving him an extra week free of charge at another time and several free dinners.
How do you handle a cancerian woman who has been hurt by you?
Apologize and be more careful in the future.
Why is customer service skills so important in todays job market?
Many jobs and careers require some form of contact with those in a customer role. Being able to handle that contact is usually an important part of those jobs; arguably the most important.
How do you handle a customer complaining of chipped windscreen?
Can handle " Marking Information System"
Give an example of the steps you would follow to take care of an angry customer?
Give an example on the steps you would take to take care of an angry customer
How would you handle if a client came to you and asked you for some needed information that is needed urgently and at the same time your Manager needed your attention in her office immediately.?
This is the proper way to deal with it, but if your manager is not a good manager then he will get upset no matter what you do. Your manager probably would agree that customer service comes first. If handling the customer will only take two minutes, then do that and when you see the manager, say "I apologize for being late but I was dealing with a customer." If it will take a long time with the customer, you can 1) Send word to the manager that you are with a customer issue and will be there as soon as done, or 2) spend a minute finding someone else to handle the customer - "I'm being called to the managers' office - could you please handle this customer issue? Thank you." If you manager does not like what you do, ask him "OK - so I'm hearing that next time you would prefer I say to the customer "I'm sorry, I have to leave." ? If he does not suggest a solution, then he is not a good manager and you are on your own.
