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Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
Explain why your organisation must limit the level of customer service it gives in order to balance customer satisfaction with organisational goals?
The level of the customer service must be high standard to make customer satisfied also it has to stay within organisational goal limit. If we go beyond the limit it may cost too much then necessary.
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
How far can you go in customizing your offering for each customer?
The extent of customization for each customer largely depends on the nature of the offering and the resources available. Businesses can tailor products or services through personalized recommendations, flexible configurations, and unique packaging. However, it’s essential to balance customization with efficiency and scalability to ensure profitability. Ultimately, the goal is to enhance customer satisfaction while maintaining operational feasibility.
Why the notion of profit is included in marketing concept?
The notion of profit is integral to the marketing concept because it ensures that businesses can sustain operations and grow over time. By focusing on customer needs and delivering value, companies can create offerings that drive sales, leading to increased revenue. Ultimately, profit reflects the effectiveness of marketing strategies and the ability to meet consumer demands, establishing a balance between customer satisfaction and business viability.
Limit level of customer service to balance customer satisfaction with organisational goals?
. Give at least two examples of when customer service may be limited by organisational goals.
Explain why your organisation must limit the level of customer service it gives in order to balance customer satisfaction with organisational goals?
The level of the customer service must be high standard to make customer satisfied also it has to stay within organisational goal limit. If we go beyond the limit it may cost too much then necessary.
How do you balance the needs and expectations of the customer with those of the organisation?
It is important to balance customer needs with those of the organization. Typically, an organization's main priority is customer satisfaction. In such a case, the best policy is to make sure the customer leaves happy.
How does an organisation balance its needs with customer expectations and needs?
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
How much would a customer receive when the customer wishes to close the accounts that he has two accounts with bank A one with a debit balance of RM2000 and the other a credit balance of RM3000?
Customer will raceive RM1000 as a net balance receivable from bank
It is fine to give a customer her balance over the drive-through intercom?
is it fine to give a customer her balance over the drive-thru intercom.
What routine task in the bank?
A routine task in a bank typically involves processing customer transactions, such as deposits, withdrawals, and transfers. Bank tellers also handle account inquiries, update customer information, and ensure compliance with regulations. Additionally, they may balance cash drawers and assist customers with basic banking needs, contributing to overall operational efficiency and customer satisfaction.
What is ACHT in call center?
ACHT stands for Average Call Handling Time, a key performance metric in call centers. It measures the average duration taken by agents to handle a customer call, including talk time and after-call work. Reducing ACHT can improve efficiency and customer satisfaction, but it's important to balance it with call quality to ensure customer needs are met effectively.
What is an AR refund?
An AR refund, or Accounts Receivable refund, refers to the process of returning funds to a customer who has overpaid or returned a product. This typically occurs when a business issues a credit for a sale, resulting in a negative balance in the customer's account. The refund is then processed to reimburse the customer, often impacting the company's financial records to reflect the transaction accurately. It's an important aspect of maintaining customer satisfaction and ensuring accurate accounting practices.
What does over service mean?
Over service refers to a situation where a business or service provider delivers more than what is necessary or expected to customers. This can manifest as excessive attention, unnecessary upselling, or providing additional features that may not be valued by the customer. While it can enhance customer satisfaction, over service can also lead to inefficiencies, increased costs, and customer overwhelm. Striking the right balance is essential for maintaining a positive customer experience.
How far can you go in customizing your offering for each customer?
The extent of customization for each customer largely depends on the nature of the offering and the resources available. Businesses can tailor products or services through personalized recommendations, flexible configurations, and unique packaging. However, it’s essential to balance customization with efficiency and scalability to ensure profitability. Ultimately, the goal is to enhance customer satisfaction while maintaining operational feasibility.
Is a credit card customer paid interest for a credit balance?
No.
