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Explain the importance of customer satisfaction. Give an example of your experience in this area?
Rahmanm
Businesses need money to survive. Customers bring businesses money in exchange for businesses satisfying customers wants and or needs. Customers stop bringing money to businesses when businesses stop satisfying customers, causing businesses to die. I stopped bringing money to my favorite restaurant when I stopped receiving the attention I felt I needed from the racist slobs. I gave them 3 conscious chances to correct their behavior however they did not. As a result I will not only never bring them money again, but have and will continue to warn everyone of this place and my experiences there whenever the subject comes up. I have already denied them at least 12 potential sales directly that I'm sure of, who knows how many collaterally. I was a generous tipper and never complained of a mistake on my order. I brought many parties to the restaurant and made sure or waitress was tipped generously every time. I also ordered the same thing every time(vegetarian). They lost easy money and lots of it due to a simple lack of customer satisfaction.
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∙ 16y ago
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