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How do you answer how you dealt with an ambiguous situation where you demonstrated compassion for the customer?
Wiki User
∙ 11y ago
The most appropriate way to deal with such a situation is to put yourself in the customer's place and try to understand exactly what they need and how they expect you to meet that need. Chances are, you will not be able to meet all of the expectations they have, but if you treat them with the same dignity and respect you would want for yourself, you can retain the customer and avoid a potentially unpleasant situation.
Wiki User
∙ 11y ago
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What does great customer service mean to you?
Great customer service means that the customer is always right no matter what situation you are in.
Is this effective Listening to and understanding how the customer feels about the situation?
Yes
Can you describe a situation when you delivered excellent customer service?
Yes indeed, I delivered and excellent customer service when I answered this question for you.
A customer complains that he was short changed what would you do?
This is a situation that you may want to have your manager or customer service handle. If your drawer is short, you could get in trouble.
How do you prioritize customer needs?
The way to prioritize customer needs is to figure out what situation is of the most urgency. From there, go in order of most to least urgent.
Describe a customer service situation?
Describe a situation of superior customer service?"
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome?
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome
Describe a situation in which you have improved the quality of customer service at your business?
Describe a situation in which you have improved the quality of customer service at your business? quality customer service and cost challenges
What does great customer service mean to you?
Great customer service means that the customer is always right no matter what situation you are in.
Is Listening to and understanding how the customer feels about the situation effective?
Yes
Is this effective Listening to and understanding how the customer feels about the situation?
Yes
Is this effective Listening to and understanding how the customer feels about the situation?
Yes
What great custome service means to you?
Great customer service means that the customer is always right no matter what situation you are in.
Give an example of the steps you would follow to take care of an angry customer?
Give an example on the steps you would take to take care of an angry customer
Can you describe a situation when you delivered excellent customer service?
Yes indeed, I delivered and excellent customer service when I answered this question for you.
Describe a time when you solved a problem for a customer but the customer was not happy with the solution How did you handle the situation?
There are many times when people solve a problem for a customer but they do not like it. They simply just have to apologize for making the customer unhappy.
What is customer complaint?
A customer complaint is when a customer id dissatisfied with a product or service and will complain about it to management. Many people take advantage of this kind of situation so they can get something for free.
