Your thermocouple is shot. Easy to fix fora competent handyman, part costs about $ 8 and takes 30 -45 min to fix.
All unvented gas logs must have a safety pilot. Also all vented gas logs that are for propane must have a safety pilot. Vented gas logs that use Natural gas do not require safety pilots as the pressure is half that of propane although I would still recommend safety pilots on all installs.
Also known as a thermocouple- device generates very small eletrical current from heat of the pilot light, which permits gas valve to open only when pilot light is lit.
A thermocouple is a device used to sense the flame of a pilot light. IF the pilot light is not burning, the thermocouple does not permit the main flow of gas to the gas logs. Thermocouples DO wear out, are relatively cheap, and are made to be replaced.
See if the holes in the metal grid are blocked so that the flames can not come up.
It is called a pilot light.
All unvented gas logs must have a safety pilot. Also all vented gas logs that are for propane must have a safety pilot. Vented gas logs that use Natural gas do not require safety pilots as the pressure is half that of propane although I would still recommend safety pilots on all installs.
I need to replace the pilot light on a superserve calor gas fire as the flame is blue on the bottom and yellow at the top
Your problem is likely due to something with the thermocouple. That is the device that senses heat fom the pilot light- no heat, it turns off gas as a safety measure. Get a gas appliance repairman to check- they do go bad, get bent, etc. Not incredibly expensive to replace.
If it will not lite at all, copper pilot line kinked,,, bad gas valve, if you have the button on pilot and depressed down all the way. Will light but not stay lite, bad thermocouple.
How do you relight a natural gas pilot light?
Yes.
because its leaking out gas