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A person in customer service should have a good attitude. They should also be interested in talking with people and have the ability to sell a product.
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∙ 9y ago
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As a customer what key service standards would you expect to see?
As a customer, what key service standards would you expect to see
What did you enjoy best in a customer service job and why?
The very fact that i like to meet and talk to people, while staying focused on the job, is the key driver of engagement on my job. You can talk to various people and help them with their query is a big motivator for me to be in customer service industry. Last but not the least, service with a smile is the basic requirement in every CS job and i have such a talent to serve with smile.
What are key skills for good customer services?
I believe, the ability to listen carefully to what the customer has to say is the key skill for good customer service.
What are your key competencies to this position as customer service associates?
Yes
Explain where and when you have received the best customer service and the key reasons why the service was good?
what is your biggest achievement
What are the key contents of the Service Design Package?
The key contents of the Service Design Package include: • The Service definition, agreed business requirements and how and where the Service will be used • The Service Design including the architectural design, functional requirements, SLRs/ SLAs (if available), service and operational management requirements including metrics and key performance indicators, supporting services and agreements • A service model showing the overall structure and dynamics of the Service, showing how customer and service assets, Service Management Functions and Processes come together to deliver value • An assessment of organizational readiness and its implications • A plan covering all stages of the Service Lifecycle • Plans for Service Transition (covering build and assembly, test, release and deployment) and for operational service acceptance • Acceptance criteria and the strategy and plan for User Acceptance Testing
What are the key areas of customer care?
Describe the key areas of the job. Indicate end results not duties or activities.
Two key areas likely to be contained in the customer services protocol for your workplace.?
The two key areas of customer service protocol is complete customer satisfaction. To obtain customer satisfaction you listen to what the customer has to say and refund money, or exchange for a new item.
What are the advantages of a small business?
There are many but are you referring to the customer or the owner? For both sides quality control and customer service are the key advantages. If I knew who specifically you were referring too I could be more specific. There are many but are you referring to the customer or the owner? For both sides quality control and customer service are the key advantages. If I knew who specifically you were referring too I could be more specific. There are many but are you referring to the customer or the owner? For both sides quality control and customer service are the key advantages. If I knew who specifically you were referring too I could be more specific.
How can monitoring customer service improve customer satisfaction?
Merely monitoring customer service will not improve customer satisfaction. The key element that needs to follow the monitoring, is providing solutions to improve customer service based on recommendations from the customer and/or the monitor identifying where improvements need to be made, and then making the change. If you remove barriers and problems that fetter the customer, they will have a positive experience (satisfaction) with the organization.
What you consider to be great customer and patient services?
Great customer and patient services involve pleasing the customer or patient. Communication is the key to great service in both situations.
Are you good at internet and phone service?
No i am not good with internet and phone services. In order to be good at this job, you need good communication skills as communicating with the customer is key to helping people for internet and phone services.
