0
This department ensures that well-trained receptionists handle all visitors' inquiries and keep the public informed about all matters pertaining to the Dubai Health Authority (DHA)
• Provides excellent customer service and answers all inquiries.
• Is considerate to visitors, particularly to those whose relatives are in serious condition.
• Refers visitors to the Public Relations Officer (PRO) whenever necessary.
• Coordinates between other hospitals or clinics.
• Arranges meetings between relatives and physicians in order to discuss their patient's case (particularly for ICU patients)
•Trains staff and prepares them for the opening of the new trauma center.
1. Who are this department's customers?
This department extends its services to the different hospital departments which include: the administration, wards, public relations office, all medical departments, emergency department, communications and outpatient clinics as well as to visitors, out patients and other DHA Hospitals
2. What are the Demographics and special needs of your customers?
15-20% are nationals and 60-70% are of Asian origin.
3. An outline of the scope of services.
This department ensures that well-trained receptionists handle all visitors' inquiries and keep the public informed about all matters pertaining to the Dubai Health Authority (DHA)
• Provides excellent customer service and answers all inquiries.
• Is considerate to visitors, particularly to those whose relatives are in serious condition
• Refers visitors to the Public Relations Officer (PRO) whenever necessary.
• Coordinates between other hospitals or clinics.
• Arranges meetings between relatives and physicians in order to discuss their patient's case (particularly for ICU patients)
4. Outline of working hours
The Head of Department organizes the duty roster, which rotates on a weekly basis and is divided into two shifts:
The 1st shift is from 7:00 am to 3:30 pm
The 2nd shift is from: 11:30 pm to 8:00 pm.
Staff who work on weekends will be compensated during weekdays
During the month of Ramadan, there are 3 shifts.
5. Who provides the service (Positions and Titles)?
There are a total of 12 female receptionists
6. What are the significant activities and processes executed exclusively by the department and what is the annual volume for each?
7. What are the diagnostic and therapeutic modalities used? What special equipment and/ or processes are used in the provision of the service?
8. In what way does the department cooperate, consult and depend upon other departments, organizations and professionals?
9. Organizational Chart for the Department.
Wiki User
∙ 11y ago
Add your answer:
Earn +20 pts
What is the function of the accounting department on the hotel operation?
bakwas
What is the function of security department in a hotel?
The security department in a hotel is in charge of making sure no laws are broken in the hotel. They are in charge of making customers feel safe and making sure nothing is stolen.
What is hotel accounting department?
The hotel accounting department is in charge of making sure that guests pay their bills to the hotel. They may also be in charge of ensuring paychecks go out on payday.
What is department accounts?
The hotel accounting department is in charge of making sure that guests pay their bills to the hotel. They may also be in charge of ensuring paychecks go out on payday.
What is the function of cash department in a bank?
cash department role in bank
Function of reception in front office?
main function of reception department in the hotel
Function of a sales department in hotel?
The function of a sales department in a hotel is to attract or get business for the hotel. Sales managers often specialize in conventions, tours, or corporate accounts for the hotel.
What is a hotel reception?
what are the roles of a reception in a hotel
Banquet department function in hotel?
what are some questions for a banquet department interview
What is the function of the accounting department on the hotel operation?
bakwas
Finance department function in hotel?
prepare a budget
What is the function of entertainment department in hotel?
cn cn
What is the function of banquet in hotel department?
Banquet Department is responsible in making banquet services.
Security department function in hotel?
security department is responcible for security of the in houseguest and staff
What is the function of Food and Beverage department function in hotel?
The function of Food and Beverage in a hotel, is to provide food and drinks, such as the bar, restaurant and room service.
What is the function of security department in a hotel?
The security department in a hotel is in charge of making sure no laws are broken in the hotel. They are in charge of making customers feel safe and making sure nothing is stolen.
Function of the housekeeping department of a hotelFunction of the housekeeping department of a hotel?
The housekeeping department is responsible for maintaining all areas of the hotel. They clean individual rooms, common areas and wash and dry linens.
