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What types of listening will help the employee and customer establish common understandingsWhat types of listening will help the employee and customer establish common understandings?
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1 What is active listening?
Active listening means listening with the intent to do something about it. It is a skill taught in good customer service.
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer Choose two?
allow the customer to speak without interruption
What is the difference between customer service and sales?
the difference between customer service and sales is: in customer service you should be listening to your customer and be able to relate to anything they say or do, you should be able to help and understand the customer and know their needs. In sales your job is to be able to pitch anything to anyone whether they like or need it.
A customer calls to report a computer problem Which two actions can the technician use to establish a good rapport with the customer?
Answer: What types of problem please explain. because with out we know issue we can't give suggetion. Allow the customer to speak without interruption. Refer to the customer by name whenever possible.
When making calls describe how to identify problems and who to refer them to?
When receiving a call, try to establish the customer's needs as soon as possible. If the customer doesn't state what they want straight away, or seem confused or unsure of what they want, use open and closed questions to ascertain what the customer wants. If you are unable to answer their query or resolve the call, refer them to another employee. This could be done by your knowledge of the company or by referring to an internal directory.
What types of listening will help the employee and the customer establish common understandings?
active and reflective listening
What is a good customer care skills?
listening
1 What is active listening?
Active listening means listening with the intent to do something about it. It is a skill taught in good customer service.
What are the ways of listening to customers?
dont interrupt the customer when customer is done reapeat what they said
Is Listening to and understanding how the customer feels about the situation effective?
Yes
Is this effective Listening to and understanding how the customer feels about the situation?
Yes
Is this effective Listening to and understanding how the customer feels about the situation?
Yes
Part of setting Is to establish a timeline with your customer?
Expectations
What are the steps involved in successfully handling an irate customer?
listening to the customer, letting the customer vent, identifying the problem, trying to solve the problem, and following-up with the customer.
Is this effective or ineffective Listening to and understanding how the customer feels about the situation?
Effective. By listening to and understanding how the customer feels about the situation, businesses can show empathy, address their concerns more effectively, and improve overall customer satisfaction. It can also help in building better relationships with customers and enhancing brand reputation.
What approach should a technician take when receiving a call from a stressed customer?
Try to establish a rapport with the customer.
How a company designs a customer driven marketing strategy?
A customer driven marketing strategy puts the customer and their needs and perceptions first. This means truly listening to what the customer wants, not telling the customer what they want.
