Customer service is vital to any business because it helps keep customers coming back. If people are not satisfied with their product or service and nobody at the company tries to correct it, those people will not want to shop there anymore and the business will lose money. They'll also lose future customers, because the unsatisfied customers will tell their friends about the bad service and will convince them not to shop at that store either.
What is the customer service function, service strategy and service philosophy.?
cause organisation is good
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
The two factors that must be taken into consideration before creating and implementing a customer service strategy are the customer base and the product or service being offered.
how can an organisation dignose problems with customer service?
What is the customer service function, service strategy and service philosophy.?
What is the customer service function, service strategy and service philosophy.?
A customer care executive is one who essentially belongs to an organisation or service center and works as a bridging force between the customer and the organisation. He tries to meet the needs of the customer within the ambit of the management. By his work the organisation should get pleased because the customer is happy and the customer becomes happy when his querries or problems are solved by the organisation delivering the goods/service.
cause organisation is good
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
The two factors that must be taken into consideration before creating and implementing a customer service strategy are the customer base and the product or service being offered.
how can an organisation dignose problems with customer service?
It is hard
Customer Service is the ability of a company/organisation, to meet their customers' wants and needs, providing support and information with regards to the products and services offered by that business company/organisation.
Customer service can contribute to best value in a public sector organization or a third sector organization in various. Such organizations should monitor customer feedback which will improve service delivery.
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
The customer who any body we will try to understand the products detaile