Honestly, This one is R rated. Had a night auditor (midnight shift) whom the owner had hired and he really liked him. The guy got caught manipulating himself to animal porn on the guest computer by a guest! When the guest knocked on the window the guy froze, just sat there like no one would see him if he did not move! When confronted the next day by the GM the guy admits what he did! Of course I fired him right away. I compensated the guest by not charging for their stay and offering a few more free nights. The guest was so impressed with my response that she still goes to that hotel every year. I can not believe what some employees think that they can get away with! Now I do not hire people until they have had a background check and a drug test.
Tell me about a time when you dealt with a difficult custom' is commonly found on Job Applications. The employer wants you to describe an instance where maybe a customer was unhappy with a product or service to know that you will handle a situation properly.
This is known as a competency based interview question.. In this type of interview the recruiter asks you questions about where you have shown examples of the competencies they are looking for in any particular job. A fairly typical list of competencies might look like this (you need to pick the ones most relevant to the job you are applying for)
The interviewer will ask for example, 'could you tell me about a time where you had to work as part of a team, and how you did that?'
You should make sure before the interview you have done your research and have examples of where you have shown each competency. To answer the question you should use the CAR format.
C = context - What was the situation
A= Action - What did you do
R = Result - what happened as a result of the action that you took
First, the customer is always right. This is why in any hard position you must always give an answer to please the customer, whether you are economical with the truth or not. In many positions salesmen will try to embarrass you into silence i.e someone you are buying a laptop and you ask why it is so thick. Do not give in if they say "oh the dual core triple inch excel/Intel processor is linked to the floppy disk and the hard drive so naturally it will be thick." This is them trying to con you into thinking there is something amazing about your computer. DO NOT FALL FOR SUCH TECHNICAL JARGON.
There are a number of difficult situations you may have encountered while dealing with customers. You may have been dealing with a drunk or violent customer for example.
There are many different situations that are difficult when dealing with customers. Some say that dealing with drunk or violent customers is the most difficult.
There are no difficult customers but there are customers with problems that need to be solved
Describe a time you had to deal with a difficult customer and how you handled the situation.
Question (4 of 6) : Tell me of a time that you had an indecisive customer and how did you lead the call or manage the situation?
Tell me about a time when you dealt with a difficult customer Describe what you did to ensure they lefy satisfied ?
Describe a situation where you have had to deal with a difficult customer what did you do what was the outcome
In a job interview you may be required to describe a difficult problem that you had to sort out in your last job. You could talk about a time you dealt with a difficult customer.
One way that you may have helped a customer in a difficult situation is to calm a customer who was upset. You may have also helped a customer to make up his mind about something. Or you could have helped a customer put together and outfit for a very special occasion.
Describe a time when you had to identify a customer's need
There are many ways that you can describe how you have gone out of your way to exceed a customer's expectations. Think of a time that you gave great customer service and describe that time. Perhaps, you helped a customer choose a better item than the one they were interested in. Or you may have alerted your customer to additional products that they would need to put together an item, and helped them find them.
Try and do everything possible to make the customer happy
why is the stockroom important? describe how it impacts customer service? why is the stockroom important? describe how it impacts customer service?
There are many times when people solve a problem for a customer but they do not like it. They simply just have to apologize for making the customer unhappy.
Describe a situation of superior customer service?"
* Describe what methods you would use to convert a browser to a customer
how to deal with a difficult customer in a retail store