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How do you repair a 2002 Jeep Grand Cherokee dual climate control that blows cold on on one side and hot air on the other when the heater is running?


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2015-07-15 20:54:55
2015-07-15 20:54:55

There are several things that can cause this problem with Jeep Grand Cherokees. The actuator (door motor) can cause this, the door could also be broken. There is an good article that goes into more detail - the link is at the bottom of this page. Often, the actuator motors are too strong for the plastic doors, and they break over time. The typical fix involves removing the entire dash and replacing the plenum assembly. There is a DIY kit by heatertreater that provides instructions on how to perform the repair without removing the dash.

I just started experiencing this same exact issue with my 2002 Jeep Grand Cherokee Limited on a road trip yesterday! It works as it should on the driver's side, but only blows cold air on the passenger side regardless of what temperature you set it on! Also, even if I completely close the passenger vents, some cold air still comes out from them and also from the floor area!

I had the same problem! Here is my cheap quick fix. Remove the glove box lid, there are 2 rubber retainers that hold it in place, just pull them out they are easy to put back, the lid will now drop down to reveal the the door motor housing, disconnect the electrical lead(Make sure you remove the neg lead on the battery first)Undo the 2 screws and then pull out the motor. A new motor cost me approx 100 pounds. If you do take my approach make sure you test the motor before you buy new as it could be some other problem. Once you have removed the motor it's easy to open and close the door by it's spigot, just to make sure it's not stuck in any way. My final test was to check for power to the electrical lead. Reconnect the battery. While turning the temp conrol check with a meter to see if there is power to the lead.

It sounds like you have aq problem with the right temperature door assembly. I have a similar problem with my 1999 Grand Cherokee Limited, but, in my case, the unit just blows cold air. The question is: How do you access these door assemblies to change them? Help! I am a do-it-yourself person and want to know where I can locate information about how to access the AZC system door assemblies to change them? I understand it involves removing the entire dash board in order to get access to the passenger side one that is broken. To do so I need some type of repair manual.

All I know is I have the EXACT same problem with by 99 jeep grand Cherokee. It started with one side blowing cold and the other blowing hot. Now, both blow only cold air. I took it to the dealer and they wanted to charge me $800 to fix it stating it was some switch that has been going out in all jeeps this model with dual heating system yet they would not consider it under warranty as a issue. Hence, I still have no heat.

I just had the problem on my 01' jeep grand the dealer told me it was a bad bun door and actuator on the passenger side at a charge of $1200.00. If your good with cars you can do the job yourself and I mean good this job was a pain in the butt the dealer est. 12hrs (plus u need to disc. the heater core and evap. for the ac) of their time it took me exactly that. Once I got the HVAC system out of the truck I noticed since the car is temp. control zoned the passenger Sid bun door which controls the flow of heat to the passenger vents was broke. The dealer was aware of the problem picked up a new part for $200 and slapped it back together worked fine( the actuator was not bad it just doesnt respond to a broken door so don't let them sell you one, you should only need a new bun door)


The problem is a wear out mechanism with the blend doors. The doors break and are stuck in the AC position...NO HEAT. There is a new product that solves the problem. Search on Google for "heatertreater" for a complete explanation of the problem and a solution.

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The problem with the system is the design of the actuators. The failure of this so called" bun" door is due to the poor design of these actuators. Over torque and excessive wear leads to failure....The only way to resolve this problem is by replacing both actuators and the temperature blend door assembly. Do not just replace the door!!!! ( note: fresh air door has same problem) I average one grand Cherokee a week in my Cooling systems repair shop. 675.00 is my going rate. It pays 6.1 hours and nothing more...don't be robbed by the dealership and stay away from driveway mechanics. Beware that your entire instrument panel must be removed along with the evacuation of the refridgerant. Not a "do-it-yourself" deal! Good luck and never by a Jeep again!

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Your failure description is the classic fail description for broken blend doors, and this is a common problem on the GC. There is an inexpensive DIY kit on Ebay from heater treater that will fix the problems without having to remove the dash panel.

The HVAC system is computer controlled and when the doors break, the computer senses that the movement of the doors is out of spec and shuts the motor down. Actually it is rare for the actuator motor itself to go bad. Usually it's a broken door combined with computer control. You can check the motor with a 9V battery and a snap connector. Just touch the wires to the motor terminals and check that it turns.

Another Example

I just thought that I'd add my experience: I have a 1999 Jeep Grand Cherokee Limited 6-Cyl. About a year ago heat went out on passenger side (cold air came out on passenger side when heat was on and coming out on driver's side). Spring and Summer came, so I forgot about it. This Fall (maybe 1-2 months ago) I was reminded of the problem when the cold air came back. Now, about 1-2 weeks ago, all blower functionality is gone ... a real problem if you need to defrost the windows! I'm going to try the AZC test and look into the HeaterTreater. I'd hate to put any more big money into this vehicle as it has been a true money pit. I'll never buy another Jeep. It's a classy ride, but I've put more money into repairs for this vehicle than any other two vehicles I've owned.

Easy fix is available

There is a video available that shows the complete repair process and goes into an explanation of the root cause of the problem and the solution. You can also find the video by searching on YouTube. This is a very common problem on the Grand Cherokee and the kit gives a simple effective fix for the problem and is much much cheaper than taking it to the dealer.

Assuming you are going to replace the 99/04 Jeep Grand Cherokee blend doors yourself.

You would start by disconnecting the negative battery cable.

If you are going to remove the dashboard, etc to replace the blend doors.

some websites give you complete instructions with plenty of pictures.

It will take the average person with little or no auto repair skills approximately 12 to 16 hrs.

The vehicle will have to be taken to a shop that can recover the refrigerant before you start removing the dashboard and HVAC box..

If you are going to do the type of repair where you cut an access hole in the side of the HVAC box.

A short version of how the access hole repair is done.

Disconnect the Negative battery cable.

Lower the glove box

Remove the actuator motor - You will need a Phillips screw driver

Cut an access hole in the plastic HVAC box - Use a multi-purpose cutting bit, you will need a rotary type of cutting tool, like a Dremel, RotoZip, etc. Or you could do the cutting by hand with any type of small cutting tool, it will just take longer doing it by hand. Or some people have used a narrow pointed soldering iron!

Remove the broken blend doors

Install the new Blen Dor dual control blend doors.

Replace the actuator motor.

Close the access hole - Replace the wall piece of plastic you cutout -Use foam tape or an aluminum tape to cover the groove made by cutting the wall.

Close the glove box.

It is almost as easy as what you just read, the hardest and the most time consuming thing to do is cut the access hole.

The job should take between 30 minutes to 1 ½ hours. Depending on how long it takes you to gather your tools, etc.

Before you do anything major find you hvac fuse, pull it, then put it back. It might be in the fuse box under the hood or the one inside. All mine needs is to cut the power to the havc unit then it resets.


Related Questions

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The problem is with the blend doors. Check for diagnostic information and an inexpensive fix.

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The difference in heater controls!Ok! First of all every car has a heater core-a heater core has coolant running through it at engine temp. This is what heats the car when you turn the temp. control to warm! The climate control does the same job as your heater control! But, is electronicly controlled! Climate control is nice but it is very expensive to fix if something breaks! So, if its up to you which one you want but think of the cost!

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You can obtain a 2000 Jeep Cherokee heater control valve diagram from most Jeep or Chrysler dealerships. The heater control fell diagram can also be found at most auto-parts stores.

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air conditioning and heater control

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If the heater does not work, check: -heater fuses and/or any heater relays -heater control head -heater blower motor resistor

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No, it is not required. You can remove it and splice the heater hoses together.

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The temp control door is on a vertical axis on the Cherokee(XJ), and the control motor is on the bottom of the heater box under the passenger side dash. Check for pictures and diagnostic information for this system.

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Sounds like your heater core is leaking engine coolant (antifreeze) If that is the case it will have a sweet smell and will fog up the inside of your windows.

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There are 2 if it is dual climate control

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The HeaterTreater is an after market kit that solves heater and AC blend door malfunctions for the Jeep Grand Cherokee and Laredo. It is much cheaper than the dealership fix and is easy to install. For diagnosis and info, check out or search eBay for "heatertreater".

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The Grand Cherokee is notorious for failures of the air flow control. However the Cherokee has the same basic problem. The blend door has a tendency to break, killing control over air flow through the heater core. The fix is fairly simple with the kit from HeaterTreater. Check the product at

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The heater control valve is on the left hand side of the engine bay, under the air intake duct. it has two heater hoses running to it and one vacuum line running to it.

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The heater control valve (HCV) is a very important component to a vehicle's water cooling and climate control systems. The HCV itself for this application can be found inline to the heater core lines.

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Could be the Climate Control Unit or Clogged heater core.

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Maybe because your climate control system needs to be repaired....

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Behind the radio and ac/heater control unit

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the heater control valve or DCCV (dual climate control valve) is located next to the radiator on the passanger side just below the high pressure side service connector

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It does not have a heater control valve.It does not have a heater control valve.

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There isn't one. If your heater is not operating properly you most likely have a broken blend door inside the dash.

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low coolant level, malfunctioning thermostat, clogged heater core, malfunctioning heater control valve, malfunctioning climate control programmer,

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The most common issue is the heater / climate control valve. This can usually be tested in dual mode and checking for change in air circulation.

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Hi, The automatic climate control works like if you set the temprature of in side the car to 25. Then the automatic climate control stops your heater or a.c. to increase or decrease the temprature than 25. In other words, it controls the in side climate automatically to that particular temprature. k.Chander

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either your heater control valve is bad or you heater control switch on your dash is broken pull the knob of and see if it is cracked.

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