0
How does the provision of training contribute to the ability of the whole organisation to provide prompt efficient service to customer?
Wiki User
∙ 8y agoWant this question answered?
Be notified when an answer is posted
Add your answer:
Earn +20 pts
1.3 Evaluate the impact of a management information system to an organization?
it tells the organisation and system statues, how they improve a organisation through MIS? and how much they earn it from the customer.
What is difference between functional organisation and product organisation?
a functional organisation is departmentalized on basis of different functions that are carried in running the organisation e.g. Sales, Marketing, Finance, Customer Assistance, A product organisation is departmentalized on basis of different product it produces e.g. an organisation like unilever can have a toothpaste department, Washing Powder Department etc. Same goes with the Brand departmentalization like Vaseline and Ponds. Some functional departmentalization is usually retained in Product/Brand Departmentalization such as central manufacturing department, Customer Assistance department etc.
How does a customer influence and Impact a organization?
The influence an individual customer has on an organisation depends on the size of the customer, the size of the organization and the ease with which the customer could replace the service or product the organization provides, among other things. Basically the organization has to provide a satisfactory service or product to its customers, or risk bankruptcy.
How does an organisation balance its needs with customer expectations and needs?
An organization can balance customer expectations and needs by offering customers a product that is affordable and something they need. They can also offer new products from time to time, as well as special offers.
Why is quality control important?
quality control is very important in organisation. it help manager control their quality of good and service base on standard to satify their customer.
How can customer service contribute to best value in a public sector organisation or a third sector organisation?
Customer service can contribute to best value in a public sector organization or a third sector organization in various. Such organizations should monitor customer feedback which will improve service delivery.
How are customer expectations formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
Why is organisation procedures important to give good customer service?
cause organisation is good
How can an organization dignose problems with customer survive?
how can an organisation dignose problems with customer service?
What factors affect how a customer's specific or special needs are accommodated?
The decision on whether to accommodate these needs will be based on: past relationships with the customer potential for future custom from this customer or from contacts associated with the customer the costs associated with the request (to the customer or to the organisation) your organisation's capabilities and limitations long and short-term benefits to the organisation long and short-term benefits to the customer analysis of any associated risks
Customer care definition?
Customer care is also known as customer service. It is the provision of service to customers before, during, and after a purchase.
How poor customer service can have an impact on the reputation of an organisation?
Poor customer service impact on the organisation reputation in the following ways:Loose the customersDecrease the market shareLoose the interests of the customers
Why customer service is so important to an organization?
The customer needs to be happy and if the customer can't reach a representative, the customer will never buy from the organisation again.
How improvements to the customer service in an organisation could be made?
It is hard
Aims and objectives of Barnardos the charity organisation?
to help improve an Orphan's life by giving the vital care they need. To be loyal to the customer when purchasing an item in one of their shops To give thanks for donating or helping contribute to the charity
How expectations are formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
How are customs formed?
- Through what the customer hear and see - What they read and the messages the organisation sends - What actually happens to them when dealing with the organisation
