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What is your best idea regarding customer service how can you give a 100 satisfaction guaranteed service to the customer?
Wiki User
∙ 15y ago
You need to be 100% certain of what you can reasonably provide before you offer to provide it! Once you have that determined and well thought-through, your best answer is a 100% satisfaction guarantee for the customer. For instance, my company sells imported baked goods from Europe. Someone can call us and say, 6 months down the line, that the pastries we sent (with a 3 week guarantee) are stale we'll still serve her.
With this in mind, it's vital that you have well-trained, responsible and fair-minded representatives on the job. Not every rep can be great, but they need to have senior reps there to do the 'dirty work' for them. I'm a supervisor with 10 years on the job, and that issue of stale pastries from 6 months ago was resolved by me, 1) knowing we have enough mark-up to deal with the loss if it equals continued patronage, 2) the confidence of my employer to trust my decision. We wound up with a satisfied customer and repeat (non-problematic) business.
I'm assuming this question is being asked by an employer, and if that is the case, my biggest suggestion is to put the effort into choosing the right reps and treating them with the respect they deserve. For reps, treat your customer like they are paying your rent, because in the end, they really are. Above all else - you must have a robust process for getting customer feedback and applying it your business - without is your too often reacting to exceptions or jumping at shadows
Wiki User
∙ 15y ago
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What is the difference between customer expectation and customer satisfaction?
Customer expectation is the level of quality and/or service wants before the commercial interaction or transaction occurs. While customer satisfaction is how the customer feels after and regarding the interaction or transaction.
Challenges of an active customer service dept in a vibrant economy?
The customer service department is charged with customer satisfaction. The challenges of an active customer service department in a vibrant economy include higher waiting times and less customer satisfaction.
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customer expectation is, what they want from the service prowiders. and customer satisfaction is provided service to them is making them happy.
What is the definition of an effective customer service?
Effective customer service is defined by the satisfaction of the customer and the customer's willingness to return to do business in the future.
How can monitoring customer service improve customer satisfaction?
Merely monitoring customer service will not improve customer satisfaction. The key element that needs to follow the monitoring, is providing solutions to improve customer service based on recommendations from the customer and/or the monitor identifying where improvements need to be made, and then making the change. If you remove barriers and problems that fetter the customer, they will have a positive experience (satisfaction) with the organization.
What are the key factors that can influence the way consumers perceiveproducts and services?
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What is the connection between customer expectations and customer satisfaction in customer service?
The customer will expect the same quality goods and service and will be happy when they receive what they expect.
Does pre-sales' and post sales' customer service mean anything to you?
It should mean a lot to anybody in a business relationship. customer service leads to customer satisfaction. customer satisfaction determine the life and death of ANY company.
How do you write an essay about good customer service?
An essay on good customer service will revolve around the concept of delivering high-quality customer service, obtaining customer satisfaction, building customer loyalty, and maintaining that loyalty. Customer service essays should address methods to create customer satisfaction, techniques to assist customers, cultural sensitivity, and problem resolution.
What is the Difference between customer satisfaction and customer delight?
Customer satisfaction refers to meeting the basic expectations of customers. customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
How does proffessionalism affect customer satisfaction?
not satisfied with horrace mann insurance customer service suites them not the customer
Is Charter One or Bank of America a better bank?
Bank of America is a superior bank because of its great customer service and satisfaction guaranteed. It is truly wonderful to know your money is in good hands.
