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Sales and Customer Service

"Customers are always right" is a common saying in the business world. Ask and answer questions about business, sales, and how to act around customers.

500 Questions

What are the possible geographical solutions to prevent poor service delivery?

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Asked by Wiki User

Possible geographical solutions to prevent poor service delivery include decentralizing services to bring them closer to communities, improving transportation infrastructure to better connect service providers with recipients, and implementing effective urban planning to ensure equitable distribution of resources and facilities. Additionally, leveraging technology for remote service delivery can help reach underserved areas.

Who goes from door to door selling products?

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Asked by Wiki User

A door-to-door salesperson goes from door to door selling products or services directly to consumers at their homes. This sales method is often used for products like vacuums, pest control services, or magazine subscriptions.

Describe how the individual and the customer and behaviours affect expectations?

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Asked by Wiki User

The individual's behavior, such as their competence, attitude, and communication style, can influence a customer's expectations by shaping their perception of the service provider. Customers may adjust their expectations based on how they perceive the individual's credibility and professionalism. If the individual exhibits traits that align with the customer's expectations, it can lead to a positive experience, while mismatched behaviors may result in disappointment or dissatisfaction.

How can you distinguish a behavior from an attitude outcome hoped for condition Customer service sixth edition?

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Asked by Wiki User

In customer service, behavior refers to the actions and conduct of employees when interacting with customers, such as tone of voice and body language. Attitude is the employees' mindset or feelings towards customers and the service they provide. Outcome hoped for condition is the desired result or goal of the interaction, such as customer satisfaction or issue resolution. By observing employee actions, understanding their attitudes, and aiming for positive outcomes, a business can effectively distinguish between behavior, attitude, and desired results in customer service.

What field of study does marketing fall under?

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Asked by Wiki User

Marketing falls under the field of business and more specifically, under the discipline of business administration. It focuses on understanding consumer behavior, developing products or services, promoting offerings, and building relationships with customers to drive sales and revenue.

What is your customer care philosophy?

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Asked by Wiki User

Our customer care philosophy is centered around providing timely and effective support to address customer inquiries and issues with empathy and professionalism. We strive to anticipate customer needs, communicate clearly, and go above and beyond to ensure customer satisfaction.

How s empathy defined in relation to customer service?

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Asked by Wiki User

Empathy in customer service refers to the ability to understand and share the feelings of customers, showing that you care about their experiences and concerns. It involves active listening, putting yourself in their shoes, and responding with compassion and a desire to help resolve their issues. Empathy can lead to stronger connections with customers, increased trust, and improved overall satisfaction with the service provided.

Which of the observations listed below is the most reliable way to determine if a customer is intoxicated?

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Asked by Wiki User

The most reliable way to determine if a customer is intoxicated is to observe their behavior for signs such as slurred speech, unsteady movements, and impaired judgment. Physical signs are more reliable indicators than subjective assessments or assumptions.

How does ethics contribute to customer's satisfaction?

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Asked by Wiki User

Ethic contribute to customer satisfaction is standing by Products and Services. When customers are dissatisfied with a purchase, they appreciate it if the company promptly addresses their concerns and takes action to bring about customer satisfaction. In this case, high ethical standards mean standing by the promises that were made, spoken or implied, when the customer made a purchase. A restaurant patron who believes his meal was not prepared properly can be converted to a satisfied customer it the restaurant owner gives him a coupon for a discount on his next meal. It may even be a case where the restaurant owner knows the meal was prepared as it should have been. He makes the decision that keeping the customer satisfied is more important than the cost of the coupon. He stands by his promise of providing the highest-quality dining experience.

Secondly, ethics contribute to customer Satisfaction are Selecting the Right Products good ethics dictates that a salesperson should help customers find the most suitable product for their needs, not necessarily the one that results in the greatest revenue or highest profit margin for the company. Customers appreciate it when sales associates take the time to find out their specific needs to treat them as individuals. Precisely meeting customer needs translates into higher customer satisfaction.

Thirdly, ethics contribute to customer Satisfaction are not overselling a poor ethical choice on the part of a salesperson is to sell the customer something she doesn’t really need. A cleaning service professional, for example, could tell the customer she needs expensive diagnostics done to find out where the line is clogged, when in fact he can tell it is a minor clog that he can remove in minutes. The customer doesn’t have the experience to determine whether she is being told the truth. She may invite a second company in to do an estimate as well and find she was being misled by the first company. Which ends up losing a customer to the more honest company.

What is the difference between primary and secondary motivation?

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Asked by Wiki User

Primary motivation refers to the main driving force behind a person's actions or behaviors, usually related to fulfilling basic needs like food, shelter, safety, etc. Secondary motivation, on the other hand, involves more complex factors such as personal goals, values, desires, or aspirations that go beyond fulfilling basic needs.

How do physical and psychological dependencies differ?

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Asked by GaleEncyofSurgery

Physical dependency involves the body needing a substance to function normally and can result in withdrawal symptoms if the substance is stopped. Psychological dependency refers to the emotional or mental reliance on a substance to cope with stress or feel pleasure, without necessarily causing physical withdrawal symptoms. Both types of dependency can be present in substance use disorders.

Who found that customer perception and attitudes are affected by what employes experience?

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Asked by Wiki User

W. Edwards Deming found that customer perception and attitudes are directly affected by what employees experience in the workplace. He emphasized the importance of creating a positive work environment where employees feel valued, empowered, and supported in order to deliver high-quality products and services that meet customer expectations.

What philosophical systems that takes essentially a free market view of ethics was developed in considerable part by Robert Nozick?

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Asked by Wiki User

Robert Nozick is known for developing the political philosophy of libertarianism, which emphasizes individual rights and limited government involvement in economic affairs. Nozick's work, particularly in his book "Anarchy, State, and Utopia," argued for a minimal state that does not interfere with people's natural rights to life, liberty, and property. This view contrasts with more interventionist ethical systems that advocate for redistributive policies and social welfare programs.

What do you mean by product knowledge?

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Asked by Zheldenz

Product knowledge refers to having a deep understanding of the features, benefits, and uses of a particular product or products that a company offers. It includes knowing details about how the product works, its specifications, and how it compares to similar products in the market. Having product knowledge is crucial for sales and customer service teams to effectively educate and assist customers.

What does stable satisfaction of sex drive mean?

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Asked by Wiki User

Stable satisfaction of the sex drive refers to consistently meeting one's sexual needs and desires in a fulfilling and healthy manner over time. This can involve having a positive relationship with one's sexuality, being able to communicate effectively with partners, and finding ways to maintain sexual well-being. It indicates a sense of balance and contentment in one's sexual experiences.

How life satisfaction correlate with temperament?

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Asked by Wiki User

Research has shown that temperament, which refers to one's natural behavioral tendencies, can influence an individual's life satisfaction. For example, individuals with an easygoing and adaptive temperament tend to experience higher levels of life satisfaction compared to those with a more reactive or negative temperament. Additionally, individuals with higher levels of emotional stability or resilience may be more likely to maintain a sense of life satisfaction despite challenges or setbacks.

5 ways to help yourself set and keep goals?

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Asked by Wiki User

  1. Break your goals into smaller, manageable tasks to track progress.
  2. Set specific and measurable objectives to stay focused on your goal.
  3. Create a timeline with deadlines to hold yourself accountable.
  4. Seek support from friends, family, or a mentor to stay motivated.
  5. Celebrate small achievements along the way to maintain momentum.

Consumer behavior is a complex mental process?

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Asked by Wiki User

Consumer behavior involves a variety of psychological and sociological factors that influence how individuals make decisions about purchasing products or services. These factors can include attitudes, beliefs, emotions, cultural influences, and personal preferences, making consumer behavior a multidimensional area of study. Understanding these complexities is crucial for businesses to effectively market and sell their products to consumers.

How does perception affect communication?

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Asked by Wiki User

Perception influences communication by shaping how we interpret and understand incoming information. Our past experiences, beliefs, and biases can all influence how we perceive and interpret messages, leading to potential misunderstandings or miscommunications with others. Being aware of our own perceptions and actively listening to others can help improve communication by reducing misinterpretations.

What are the characteristics of a psychological test?

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Asked by Wiki User

Psychological tests are standardized assessments used to measure cognitive abilities, personality traits, emotional functioning, and other psychological constructs. They are carefully designed to be reliable, valid, and consistent in measuring specific aspects of an individual's psychological makeup. Psychological tests are administered and scored in a systematic way to ensure accurate and meaningful results.

What you call a person who be conducted a survey?

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Asked by Wiki User

A person who conducts a survey is typically called a surveyor or researcher. They gather information by asking questions or observing people in order to collect data and analyze results.

How intuition and common sense help to understanding human behavior?

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Asked by Wiki User

Intuition relies on unconscious pattern recognition, helping us quickly assess situations and people. Common sense provides practical understanding based on everyday experiences and knowledge. Together, they can aid in understanding human behavior by offering insights and guiding decision-making in social interactions.

What an example of testimonial propaganda?

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Asked by Wiki User

If you are a fan of someone famous, you may want to do what they want to do. Testimonial propaganda is a type of propaganda that is used when someone famous says something good about a certain issue, product, etc. The viewer will say, Ooh, if they like it, then why won't I? It is basically basing their decisions off of someone famous.

Testimonial Propaganda:

Testimonials are quotations, in or out of context, especially cited to support or reject a given policy, action, program, or personality. The reputation or the role (expert, respected public figure, etc.) of the individual giving the statement is exploited. The testimonial places the official sanction of a respected person or authority on a propaganda message. This is done in an effort to cause the target audience to identify itself with the authority or to accept the authority's opinions and beliefs as its own.

Why is service learning important?

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Asked by Wiki User

Service learning is important because it allows students to apply academic knowledge to real-world issues, fostering a deeper understanding of course material. It also promotes civic engagement, builds empathy and social responsibility, and provides opportunities for personal growth and skill development. Additionally, service learning can have a positive impact on communities by addressing local needs through student-led initiatives.

What is the importance of ethics to tourism research?

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Asked by Wiki User

Ethics in tourism research ensures that participants are treated fairly, their confidentiality is protected, and their rights are respected. Adhering to ethical guidelines enhances the credibility and trustworthiness of research findings, which is crucial in the tourism industry to make informed decisions and policies. Ethical conduct also contributes to maintaining the reputation of researchers and institutions in the field.