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Hotels and Lodging
Questions about hotels such as how to book a room, the top hotels in your area, and related topics.
6,182 Questions
What is the role of a receptionist in hotel?
A receptionist at a hotel could be assigned any one or more of the duties listed below:
* greet people coming to the front desk;
* assign rooms for people if there was room enough in consideration of reservations;
* accept payment by cash, check or credit card from customers;
* provide information by phone regarding the hotel, rooms available, costs;
* give messages to arriving guests who check for them at the front desk; and
* arrange with a "wake up" caller the guest requests for such a service.
Who are the people who work in a hotel?
* Hotel Operations Manager
* Hotel Engineer
* Hotel Receptionist
* Hotel Duty Manager
* Hotel Assistant Manager
* Porter
* Kitchen Staff
* Hotel Reservations Sales Agent
* Hotel Accountant
* Senior Chef, Sous Chef
* Room Attendants, Housekeeping Manager
* Head of Security
* Bar Manager
* Human Resources Coordinator
* Gaming Supervisor
Describe a time when you have a difficult discusion or situation?
A complete answer to these job interview questions must explain:
1. The action you took (why did you do it that way?).
2. The result that you were expecting to achieve.
3. What you got.
A lesson learned is also expected.
What are the duties of a hotel lobby manager?
- Excellent customer service skills
- Awareness of health and safety and personal hygiene the workplace
- Ability to work calmly and effective under pressure
- Good competency for memorizing orders
- Excellent communication and interpersonal skills
- Good numerical skills for handling customers' bills
- Ability to work proactively within a team and on own initiative
- Ability to handle difficult customers in a calm and tactful manner
What is the duty of a hotel receptionist?
The Guest Service Agent's responsibilities include some of the following:
- Greet and register incoming guests.
- Process guest folios and collect payment.
- Administer and manage cash handling responsibilities.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Handle additional duties as needed by guests or management.
What are the duties and responsibilities of a front office clerk?
A reservation clerk for a hotel takes reservations over the phone and Internet. A reservation clerk makes sure that the guests get what they need at check in time at the hotel. They might also learn how to do front desk tasks like answer phones and check in/out guests.
What is the duties of morning hotel clerk?
The morning desk clerk usually is responsible for checking people out of the hotel or motel before 11. They also handle customer service issues that come up during the time they are on duty. They may take reservations on the phone as well.
Where can someone find information about cluster analysis?
Wikipedia is a great place to find information about cluster analysis. Different methods are explained and the process that is used. Users is a good website to find information that explains basic concepts of cluster analysis.
Where can one find cheap paper plates?
Paper plates can be found at the Paper Source store. They have dozens of stores across the US, and are specialized in artisanal products made out of paper. Paper plates can also be bought at Crate & Barrel or ordered online at Amazon.
Which part of the hotel the service is the pantry located?
A "pantry" is a room designed for the safe storage of food, it will form part of the kitchen/catering services of the hotel.
What are the standard table set up in hotel and restaurant?
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From here you can get the table items,
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Which is correct The restaurant in the hotel or The restaurant at the hotel?
It depends on it the restaurant is in the hotel, attached to the hotel or located somewhere in their parking lot.
What is the concierge function in hotel?
Concierge function are divided in Personal concierge and Corporate concierge. Personal concierge services include: hotel bookings, pet care, private travel management, health and wellness services including spa appointments, sports services, event booking, air travel reservations etc.
Corporate concierge services include: arrange private jet charters, plan exotic holidays, arrange entrance and table seating at VIP clubs and lounges, book private chauffeurs & limousine services etc.
What type of hotel restaurant jobs are available?
There could be several positions. Let's start in the back of the house ... the part you rarely see. there are, or might be, chefs, cooks, prep cooks, dishwashers, bus people, janitors, inventory clerks. In the front of the house, you would typically find a manager/asst. manager, wait staff, host/hostess, bartenders, and the bussers mentioned earlier.
Where can one find reviews for restaurants in Phoenix?
Accurate restaurant reviews can be found online at Zagat. The first result is their deal site, where you need to pay to get deals. However, if you scroll down, a second site will come up that will allow you to view any restaurant for free and see the reviews.
Why front office is important?
The front office is an important part of the business because it is often the first direct interaction between the client and the business. The friendliness of the front office is often the foremost department that the customer uses to rate the organization.
What is the definition of customer care in the hospitality and tourism industry?
Its refering to the industry in which customer service exist to help tourist or new people who have just come to a new country adapt to their new place as peaceful as possible. The tourism industry includes, Airport attendents, Bus terminal customer service, and any other type of organization that will accomondate tourist.
1 American service which is considered as plated service.
2. silver service which is considered as french service
3. German service which is considered as family service.
4. Gordon service.
5. Russian service
How are star ratings given to the hotels?
5-Star Rating: A luxurious hotel, offering the highest degree of personal service. Elegance and style abound, and rooms are equipped with quality linens, VCR, CD stereo, jacuzzi tub and in-room video. There are multiple restaurants on site with extensive, gourmet menus, and room-service is also available 24-7. A fitness center, valet parking and concierge service round out the experience.
4-Star Rating: Formal, large hotels, with top-notch service. There will usually be other hotels of the same caliber clustered nearby, as well as shopping, dining and entertainment. Above-average service, beautifully furnished rooms, restaurants, room service, valet parking, fitness center and a concierge are some amenities to expect.
3-Star Rating: Usually located near a major expressway, business center and/or shopping area, these hotels offer nice, spacious rooms and decorative lobbies. On-site restaurants may be average in size but will offer breakfast, lunch and dinner. Valet and room service, a small fitness center and a pool are often available.
2-Star Rating: These hotels are generally part of a chain that offers consistent quality and limited amenities. They are small or medium in size and rooms will have a phone and TV. While you will not have the convenience of room service, there should be a small restaurant on site.
1-Star Rating: Expect a small hotel managed and operated by the owner. The atmosphere will be more personal and the accommodations basic. Restaurant service should be within walking distance, as well as nearby public transportation, major intersections and entertainment that is reasonable in price.
HowStuffWorks is a website that offers articles, videos, and podcasts explaining how various things work, from everyday objects and systems to complex scientific concepts. It covers a wide range of topics, including technology, science, health, and more. Founded in 1998 by Marshall Brain, HowStuffWorks has grown to become a significant educational resource on the internet. Over the years, the platform has expanded its content offerings, and it's known for breaking down complex topics into easily understandable formats for its audience.
Where can one find more information about virtual guitars?
You can find information about the guitar project by looking it up, its not that hard to find information for it. As you go on the website it will tell you about it is about. Or you can also email them and ask very kindly where can you find infomation about the gutar project.
In most Anglo-Saxon cultural communities including the UK, Canada and the United States, the number 13 is considered as an unlucky number.
What is the code in hotel 626 level 7?
I find out how to cheat this thing!!! go to audacity and record him saying that backwards thing. reverse it and you get the code!!!!
horse=3
spider=8
hands=9
eyes=3
trees=4
candle=4
random every turn
The basic principles of Managing a Hotel are simple and similar, no matter what the Star classification of the Hotel is (1, 2, 3, 4 and 5 Star Hotel (Based on the Services and Facilities they provide), or if it's a large or a small Hotel or if the hotel is operated independently (Managing the Hotel under your (Hotel Owners) Name) or part of a Hotel Chain (Managing Hotel under someone else name and paying them fees for using their name).
The bigger the Hotel gets, in terms of the number of Rooms and the number of Restaurants and Bars, the number of Staff increase and also the number of Titles and Positions of the Staff working there.
The primary and basic Business of any Hotel or a Resort is providing Rooms, Food and Drink to Guests (Customers).
They are classified as City Hotels (which mainly cater for Business Guest), Resorts (which cater for Guests on Holiday or on Vacation in Holiday and Beach Side Destinations), Airport Hotels (which are close to Airports and mostly cater to transit Airline Passengers and Airline Crew), Casino Hotels (Hotels which have licensed Gambling facilities), Convention Hotels (which have Convention and Meeting facilities for large number of Guests), Motels (Mainly in the US, which cater to Guests Traveling by road and who wish to stop over for overnight) , Bed and Breakfast (Mainly in Europe, which are small Hotels catering for Guest at reasonable pricing).
Letting out Guest Rooms, Letting out Conference Rooms for Meetings and Conferences, Letting out Ballrooms for Weddings and Functions and Sale and Service of Food and Drink in Restaurants and Bars are the primary source of Revenue on which Hotels rely.
As time passed by Hotels started generating Revenues from Spa (Providing Massage and Treatment Services) ,Health Club (Gym), Boutiques in the Hotel Lobby, Golf, Outside Catering, Serving Airlines through Flight Catering etc.
The primary Operational Departments of a Hotel are Front Office Department, House Keeping Department, Food and Beverage Service Department, Food Production Department (Kitchen).
Front Office and House Keeping Departments together are also known as Rooms Division Department.
Front Office Department deals with Guests Reservations: for Guests who want to stay in the Hotel , it also deals with Guest Registration when Guest check in to the Hotel, through dealing with Guest requests and Complaints during a Guest stay in the Hotel to finally collecting and processing Guest Payments, when Guest Finally check out of the Hotel.
In smaller Hotels Front Office Department is simply known as Reception.
Receptionists, Guest Service Agents, Cashiers and Front Office Manager form part of this Department.
Second Operational Department which is closely related to Front Office Department is House Keeping Department, which deals with the cleaning of Guest Rooms and Public Areas (Restaurants, Bars, Conference Halls, Ball Rooms and Offices etc).
In medium sized to big Hotels House Keeping Department also has an on premises Laundry for the washing of Guest Room Linen (Bed Sheets, Towels, Pillow Cases etc), Guest Clothes (for an extra Fee) and Staff Uniforms. In smaller Hotels this function is normally outsourced.
In smaller Hotels it's simply known as Maid Service.
Room Maids, Housemen, Laundry Supervisor and Executive House Keeper form part of this Department.
Third Operational Department is Food and Beverage Service Department, which is a collection of all Restaurants, Bars, Conference halls and Ball rooms in the Hotel. It also includes Room Service.
Waiters, Bartenders, Restaurant Manager, Bar Manager, Room Service Manager, Banquet Manager and Food and Beverage Manager form part of this Department.
This Department deals with the Service of Food and Drink to the Guest and later for the collection of Payment from Guest.
Fourth Operational Department in a Hotel is Food Production Department or Kitchen. They cook Food for the Guests in the Restaurant, Bar, Room Service, Conferences, Functions and Weddings.
Cooks, Kitchen Stewards, Commis, Chef de Parties and Executive Chef form part of this Department.
Other than the four main operational departments mentioned above there are small ancillary departments which help in the proper functioning of a Hotel.
They are:
Accounts Department: Deals with the Money of the Hotel: all the Receipts and Payments of Money .Check if everything is accounted for and there is no pilferage (Stealing). Pays Salaries to Staff, Payments to Suppliers and deals with Books of Accounts for Taxation purpose. They also make regular reports for Owners and Managers, to give them the correct financial picture (if the Hotel is making Profit or Loss).
Human Resources or Personnel Department: This Department Recruits or Hires new staff deals with Employee Disciplinary Procedures, Employee Reward and Recognition Systems, Staff Attendance, Staff Holidays and Leave, Hiring, Firing, Promotions, Demotions and Transfers of Staff.
They also deal with Employee Benefits like Social Security, Employee Insurance, Health and Safety of Staff and matters related to Staff Pay.
Training Department: This Department is part of Human Resources Department, deals mainly with Staff Training.
Sales and Marketing Department: deals with promoting the Hotel and its Restaurants and Bars to increase the Room Occupancy and Sales and to also increase sales of Restaurants, Bars, Functions and Conferences.
They also take care of Advertising, Promotions and Public Relations of the Hotel.
Engineering and Maintenance Department: deals with the proper maintenance of Hotel Building and Equipment, lighting, Air Conditioning, Hot and Cold Water in Rooms and Restaurants, Plumbing, Painting, Carpentry Repairs etc.
Purchase Department: deals with the Purchase of Goods and Items (Food, Drink, Stationery and Equipment etc), required for the proper functioning of a Hotel.
Store Department: deals with the Receiving, Storage and Issuing of Goods and Items (Food, Drink, Stationary and Equipment etc) to various Departments in the Hotel.
Security Department: deals with the Security of Staff, Guests and the Hotel Property.
They are also responsible for the Fire Safety.
Finally, there is the IT (Information Technology) Guy, who takes care of the Computers and the Networking Systems in the Hotel, Hotel Website, Emails and Printers etc
Every Department can function on its own with a Department Head/Supervisor. But, to give proper Guest Service, Maintain Standards and to Increase Hotel Revenue you need a coordinator who can coordinate, guide and control all the Departments in the Hotel.
That is when the Hotel Manager/ General Manager come in, to coordinate the Functions of all the Departments and take the Hotel in the right direction.
So in a nutshell, Managing Hotel is all about keeping the Guest happy by providing him good product (Room, Food and Drink) and service and thus ensuring his/her return which will ultimately lead to the profitability of the Hotel and its Owners.
This is just a brief introduction to Manage Hotel or a Resort.
For further detailed information on Managing a Hotel or a Resort, please visit the following website to download Your Complete Guide to Manage Hotel by Santosh Koripella:
www.hotelebook.com
