What is customer service in security?
GOOD COSTUMER SERVICE IN SECURITY .
First and foremost, GREET incoming customers with a smile ( ex. Good morning sir / mam, welcome to ....
If business establishment requires security inspection of customers prior to entry, security guard on duty need to advise first the customers of the required security protocol (ex. Bag inspection please sir / mam).
For outgoing Customer, thank the customer by saying " thank you for coming to ( name of establishment) sir / mam , then open the door for the customer.
If its raining, provide Umbrella to the customer up to her car ( if its just park in front of your business establishment and provide traffic assistance for him / her to exit from the parking area. ).
If a customer is asking for a direction, never use your finger but use an open palm to point to a direction.
By:
Cesar L. Teng
Certified Security Professional (CSP)
AVP & Chief Security Officer
Maybank Phil. Inc.
Manila, Philippines.
Why you are an ideal candidate for a security guard position?
No crimianl record of any kind, no police involvement of any kind, no debt problems of any kind, no moral problems of any kind, no anti-government activities of any kind, post high school degree, no employement problems (fired, resignation in lieu of firing, etc.), no alcohol or drug problems of any kind.
What difficult situations did the nurses of World War 1 have to deal with?
Infection, Spanish Flu (which was often fatal), blood loss, loss of limbs, shell shock... if you can imagine it, they had to deal with it. Some of the stuff is beyond our imagination.
What single most valuable contribution you can make to this company?
My objective of contribution to company is to follow the guide lines of community and maintain the reputation in answering the questions irrespective of caste, creed, region and relation besides impartially.
Best answer for Do you like working with people?
How DO you get along wth other people? Just have a conversatin and tell them. Obviously you should be getting along well, a team player, help others when needed, avoid persoanl conflict, work together to get the job done while being competative and striving to be your best.
How would describe your ideal job?
This is a job I should be doing for you. (Be prepared to back it up)
My strengths in customer service is my ability to identify a customers needs and recommend appropriate available products as well as my ability to work with minimal supervision to a logical conclusion.
What kind of salary do you think you are worth?
Your employer wants to know what you think you are worth. They are testing you to see if you over estimate or under estimate yourself.
Why are you interested in a position with our organization?
You might take a position with a particular company because you have skills that you believe would benefit the company. You might also take that position because you believe that you would enjoy the work.
Why do you think it is important to present yourself as a professional in an interview?
Why would anyone want to hire someone that wasn't professional? If you are hoping to be hired to do something professional, you should look like the people that do that job.
Having hired many individuals, I need someone that not only has the proper skill set, but represents my organization in the proper manner.
What is screening in the hiring process?
Screening is a process used to determine a job applicant's qualifications and potential job fit for a position to which he/she has applied. The screening process involves reviewing resumes and cover letters, conducting video or phone interviews and then identifying the top candidates. One tool I came across which automates the process is HireXpert, the product of TalentXpert. This tool makes the screening process easy & seamless.
What does efficiency of team work mean?
Causing effects; producing results; that makes the effect to be what it is; actively operative; not inactive, slack, or incapable; characterized by energetic and useful activity; as, an efficient officer, power.
Does it mean to develop your message as you prepare for an interview?
the message an employer needs to hear is a combination of skill and how well an applicant meets or exceeds the expectations for a particular job and company
A colleague is someone with whom one works, especially in a professional or business setting.
a friend you went to school with i think
Why do you want to work in my hotel and why should i hire you?
I want to work in this hotel because from what i researched i find it interesting that this hotel is over in 82countries you should hire me because i am sure i would be a good employee to make a difference in the team
How do you answer 'Why do you want this job' in a job interview?
Ah, this is a great (and very common) question. To begin, your interviewer is looking to see your response to determine your character. As a candidate, you should never use this question to bash your current or previous employer. Nor should you use this question to make yourself look bad by saying something like, 'I just couldn't handle it.' or 'I didn't like my co-workers'. The best response is: 'I am looking for the experience that can prepare me better for my future as a ____. I have been told that your company is known for developing people professionally...ect. etc.' Good luck!!
What was your biggest accomplishment in your career?
Being a educated youth and a memeber of a family, some time you got into the situation where you do not have anyother option or you cannot wait and there the actual challange starts. I faced the similar situation when I land to Dubai in the search of bread and butter. I have few reponsibilities and visit visa which is going to finish very soon, My hunt for job is onn but the results always take little time. Fortunately I got a call from Arya Insurance and brokage where they offered me handsome salary and nice job but the challange was to take care of there operation which is hardcore Insurance stuff. and let me explain you that i do not know anything about insurance as a professional till that date, but I took that challange and trust me in next 2 months my increment and promotion is self explainatory that how much fast I grap the things and implement . But its my hard luck that inspite of all the best effort made by the company we could not be able to get the employement visa after year, Then I got a call from Damas Jewelry and here the job challange is just opposite but again thanks to Allah that I proof myself and used all my experience and grasp new things which insured my regular growth and gives self confidence to learn more and more and take new professional challanges.
Regards
givemeurdreams@gmail.com
What is the appropriate attire for an interview?
Dressing in a suit is still appropriate for filling out applications. It does not have to be as formal - you'll want to save your navy or charcoal suit for the interview. You can dress down the formality of a suit by wearing a two button navy suit jacket, shirt that is eggshell or chambray blue, and camel or tan pants. You still need to wear a tie with this ensemble, if you're not good at selecting an appropriate tie, enlist the help of a salesperson, the help at men's suits retailers are best at doing this - bring your ensemble and they will select the tie to match. Dress as if you plan to gain an immediate interview. This happens often. So, where something professional, but if you plan to make a day of it, where something comfortable. I prefer to fill them out at home in my skivvies. While this has worked well for me, it's only fair to warn you that this is NOT likely to win points if you do it in an office setting. It always depends on the job itself. If it is a corporate job, then a suit would be in order. But, if it is a job that is in a laid back atmosphere, dress how their employees do. If you were looking for a job at a retail store, for instance, dress similar to them. If you look the part, you are the part. I have found that you need to dress the way you would if you wee an employee of that company, Don't ever say Iwould like to take this home & bring it back. It puts out the wrong vibes like you are being made to come in. I know I am a manager & I think yeah right I will never see them again
What two or three things are most important in your job?
Belonging to a team of people who believe in each other and share communally. There is no "I" in team and I believe a company that shares it's success with all the people who contributed makes for a better work environment and builds group morale.
What work did the habitants do for work?
mostly in the south in cotton fields, plantations, and as servants in houses. they took care of livestock, chopped wood, carried water, cooked, and much more
How do you describe your career interest?
Employers like to hire people for the long term. If they ask to describe the type of career opportunity you are seeking, be sure to include their company in that goal.
What special skills and talents can you bring to this job?
I bring strong analytical skills and a keen attention to detail, allowing me to identify patterns and insights that can drive informed decision-making. My effective communication abilities enable me to collaborate seamlessly with team members and stakeholders, ensuring that ideas are clearly conveyed and understood. Additionally, my adaptability and problem-solving mindset equip me to tackle challenges creatively and efficiently.
Why you feel that you are suitable for this job?
1.Why would a career in banking appeal to you? 2.Are you a South African Citizen by birth, decent or naturalisation? 3.If naturalisation, what is the date of naturalisation and Country of birth?
If this is not applicable please indicate by N/A below:
What is an example of when you have had to deal with a difficult customer?
You might encounter a customer who becomes annoyed because an item is out of stock, or not stocked at all. Or one who wants a refund to which they're not entitled*. Or you could be in a call centre, fielding calls from people wanting the impossible or wanting service your employer can't or won't provide. You might deal with a customer upset because they've genuinely been badly treated by another assistant or operator or management. It is essential to remain calm, polite and helpful at all times, and to assure the customer you will do your best to rectify the situation. Do this at the start and you have a good chance the customer will calm down. Never, ever, be defensive; don't take an "it's not my fault" attitude, and don't argue with the customer. Don't recite, parrot-fashion, organization policy. Nod understandingly and look interested. Don't interrupt your customer - let them keep talking: eventually they'll be ready to listen. If the problem is goods out of stock or service unavailable, tell the customer you're making a note right now to management to see what can be done; if instore, write a memo while the customer is with you. The main cause of customer anger is when they believe they're being treated with contempt, or by staff who appear not to care. If you're not prepared to put on a friendly face and promise your best endeavours to any customer you shouldn't be seeking work in sales, and possibly not in contact with the public in general. Remember, the difficult customer is blaming you because you're in the front line; keep in mind you don't deserve their anger but can understand it. It isn't your fault, but the last thing you should do is tell the customer that. If the situation warrants it, take their details and be sure to get back to them with a result, even if there was no result. They'll know you've tried, and they could well be nicer to the next person at the front line when things go wrong. Of course, if the customer is out of control and highly abusive, you don't have to take that. If you can't calm them transfer them to management or call store security. *Returns and refunds are a worry; all retailers have horror stories of the customer who buys an expensive outfit only to return it a day or so later with some lame excuse when it's obvious they've worn it to a function, or the customer who buys a big plasma screen and returns it the day after the big game, explaining it doesn't fit with the room. Your employer's policy on refunds is important here: it must be within the law, but some retailers simply refund rather than argue, to retain customer goodwill, which is perfectly legal. Where I live legislation says goods may be returned if they are faulty or damaged, not fit for the purpose they were sold for, or otherwise defective. It is not legal here to refuse a refund on defective goods bought on sale, nor to put up notices saying, no refunds on sale items. It is also illegal to post signs saying if you accidentally damage goods while shopping you must pay for them (you don't have to unless the damage is deliberate); neither is it legal here to include small print on receipts suggesting goods purchased cannot be returned or exchanged. It is illegal here to refuse a refund to which a customer is entitled and offer instead only a replacement or credit voucher. Company policy cannot override the law. Be familiar with the legislation in your area, and don't necessarily assume what your superiors tell you is correct (no need to say that at a job interview!). The internet will provide this information. Be wary, if you're looking for work in a store, of places that have signage - legal or illegal - all over the place telling customers what they can and can't do. I wouldn't shop in such a place and wouldn't recommend anyone apply for a job there: a shopkeeper who has that kind of mind is at best mean-spirited and at worst dishonest. You may well not be happy working for such an employer.
How many kinds of leadership style do you have in management?
Essentially we have three generic kinds of leadership styles: 1. Authoriatarian or autocratic This is bossing people around. With this style the laeder tells people waht to do and does not consult subordinates. It is a unilateral one-man game usually based on a self importance fallacy. Sometimes it is done in situations where a quick decison has to be made within a short timeline and where subordinates may be lacking in expertise, that is when the leader wields considerable expert power. In a non-emergency situation it stinks and must be avoided for it stifles subordinate creativity. 2. Participative or democratic In this style the leader is consultative and decisions while are finally made by the leader are often sought from the subordinates. Contributions by subordinates are welcome. Hence democratic. Subordinates participate in problem-solving but they wont make the final decision because this role is retained by the leader. 3. Delegative or free reign This is a subordinate centered decision making. In this case decision making authority is devolved and decentralised to lie with the subordinates. This style empowers subordinates in decion making and gives them the liberty to gather, implement and evaluate them. This works well in situations of high subordinate knowledge power with a proven history of precision to justify such decision making liberty. It would be crass to try it in situations where subordinate expertise is hazy.