I think we have to see both the phases of the cin.
or putting this in a way" putting your leg in others shoe give you better understanding of the situation" whetther customer is right or wrong. we have to understand that in a industy where we are dealing with the end user their is no room of right or wrong what matters is the conditions and the constrains where this interactiontakes place as so.
Puneet Mehra
mehra.puneet@hotmail.com
Below is others openion i think this give us a new dimension
No. While it is important to treat your customers as you would want to be treated (go above and beyond, appreciate their business and give them the most positive experience possible)there are occasions when a customer will demand more than what you are able or reasonably willing to offer. Individuals with a false sense of entitlement, mental illness or a lack of patience or good judgment will often try to intimidate or coerce their way into receiving what cannot reasonably be given. Giving in to intimidating strategies like; shouting, ranting, or tantrums only reinforce this antisocial behavior. When one encounters a customer who demands the impossible, it is best to verbally disarm them and defuse their anger...there are many books written on how to accomplish this.
AnswerNot necessarily, however the customer is always the customer. Which for me means you often have to go that "extra mile". AnswerI have learned that when the customer is NOT right, he will be wrong in a way that benefits him.charlottethesmartie: This is one of those opinionated questions, if you do belive that the customer is right, you go with your senses and vice versa. Most times I'm the customer so i usually belive in that saying, this is also one of those sayings too, if you don't belive in it, don't and vice versa vice versa...
Not necessarily. So customers just are ridiculous. But generally, most places of business do want to have satisfied customers. It is those obnoxious individuals that take advantage of the situation that have ruined this 'across the board' policy in most establishments. Some would take them to the cleaners over minor incidents or accidents. i.e. Remember the hot coffee burns when the lady put the cup between her legs and then sued? HELLO???
Depends on your industry. Generally service related companies that live on their reputation have management philosophies of the customer always being right to avoid any bad press. One unhappy customer could lead to hundreds of other potential customers getting turned away.
If you are in an industry that makes manufactured goods and you are farther away from the personal selling process then you are looking to make the majority of customers happy. Take apple computers for example they don't make everyone happy.
it is where the prospective employer sits down with you face to face and asks youe questions to see if you are qualified for the job and to decide if they want to hire you
Do you understand the needs of different audiences and adapt your communication methods accordingly?
There are many people who understand the needs of different audiences and adapt communication. These people are great at relaying important information.
What skills do you want to learn or improve.?
Answer
This kind of question you should ask of yourself, because it's not a matter of what I want to do, it's what you want. Take a pen and paper. Write down your goals for the next 5 years, where you need improvement or you need to learn something so you can expand your horizions then do it. You only can win in this kind of situation.
One word for the person who leave the company?
if i leave the company and don't tell them that a left i just don't go do i am intired to leave my vacation benefits
What do you think you'll bring to the department?
Just say you will bring "team building skills" and " a new level of organisation"
Which type of interview is conducted to learn about the personal characteristics of the interviewee?
Behavioral interview
What does it mean to prompt during a play is?
Prompt as in give the other actor a hint of what is going on for the setting of the play.
EX.) Romeo: Oh juliet... juliet...
Director: How i love thy
Romeo: How i love thy.
Tell me about a time when you failed to meet a deadline. What were the repercussions?
I missed a deadline on a project due to underestimating the time needed for a complex task. The repercussions included disappointing my team members and the project being delayed. I communicated openly about the mistake, took responsibility, and worked to rectify the situation by reorganizing tasks and creating a new timeline.
Why You Should Always Send a Thank You After an Interview?
The interview is over. You’ve arrived home, removed the tie, and are ready to kick back for the evening. But the interviewing process isn’t over until you’ve done one last thing – written the thank-you letters. Within 24 hours, you ought to write everyone you met during the interviewing process, including the secretaries. A careless oversight in this part of the process could cost you the job.
The thank-you letter can set you apart from other applicants – it’s deemed a professional response in the business world. Each person who interviewed you gave up their time and gave you greater insight into the current problems being faced by the company, the department, and the incumbent to the job. The thank-you letter should be personalized to each individual from the secretary to the hiring manager. Reiterating some portion of the discussion you had with each person will spark his memory of you and help you stand apart from other applicants in his mind.
It would be best to summarize any problem discussed with the individual and how you have dealt with a similar problem in the past, or outline your proposal for dealing with it when you join the company. Review the heart of the interview and make it clear you are more than a supplicant - you are a problem solver who can do something for the potential employer.
You may even want to submit a revised resume with the letter, now that you clearly know what the employer wants. Tailor the resume to respond to those needs. Edit every bit of it so that every skill and experience is relevant to your qualifications to solve the employer’s problem.
At the very least, remind everyone you met of your interest in the position. When the job really doesn’t attract you, say so in the letter. If that’s the case, or the job opportunity comes to nothing, somebody you thank may recommend you for another position. It doesn’t hurt to ask for suggestions or to keep doors open for other opportunities.
The thank-you letter is a critical follow-up to interviews. It will reiterate your interest in the company and position, further explain your qualifications for the job, and sustain the impression of you as a business professional.
How do you answer Describe an experience in which you had to set a long term goal?
Key questions would be
- What lead you to making such goal?
- did you find it difficult to set?
- how much does it affect you?
- how much do you believe in its success?
- what changes did you have to make, having set such goal?
What is the difference between an array and structure?
An array is a collection of related data elements of same type.
Structure can have elements of different types.
An array is a derived data type.
A structure is a programmer-defined data type.
A struct can contain multiple data types, whereas an array can not.
What are the four aspects of a human being?
The four aspects of a human being are the mind, the body, the personality & the spirit
How can deforestation be solved?
Deforestation is a problem that is not easily solved. One of the best ways to approach it is to help the people cutting down the trees to see the benefit in leaving the trees alone. Replacing logging with ecotourism is a helpful solution in many areas.
Recycling products made from wood is one way to reduce deforestation. Another way is by better management of grazing land. Better grassland practices means less forest needs to be cut down to be converted to grassland.
There are so many things that can be done to reduce deforestation. There is should be awareness created on the importance of forests which will promote planting of more trees.
To reduce deforestation, the corporations should stop making holiday resorts. Either that, or stop destroying the habitats around it because some people like a nice, nature feeling holiday.
1.Plant Trees
2.Go paperless
3.Recycled and buy recycled product
4.Check deforestation certification on product
5.Eat vegetarian
Genghis Khan actually helped a lot with solving deforestation- he killed so many people that forests were able to completely regrow. Other approaches involve cutting down less trees, planting more trees, or using tree farms instead of natural forests.
Overgrazing of animals on the same patch of land should be restricted.
More and more trees should planted on the deforested land and in deserts.
You can have logging permits.
It is obviously possible to plant trees. But there are complicated economic factors in deciding how land should be used, and what role the forestry industry should play. As the human population of the world continues to increase, there will be more demand to convert forested land to human habitation, agriculture, or other uses. So really, the first step in solving deforestation would be a strategy to control the growth of the human population.
Personally, you should either make him or talk to him about it, explain that he is being LaZy.
If direct confrontation does not work (ei. the person in question is dismissive or dis interested in what you got to say) report them to the line manager. If nothing happens then, speak to the HR.
What can you do to ensure customer service in the store is fast and efficient?
Customer Service comes from the top down. You need a management staff that is accessible and puts customer service first. Management need to set the example to be followed and need to coach in the moment to address issues that affect customer service. Customers need to be acknowledged and greeted before they get to the register. Employees need to be accessible but not hover. I personally use the Golden Rule in the way I manage and how approach customer service. Without customers, we don't have jobs.
How do you answer reason for leaving last job on a job application after retirement?
Educational reasons
If an interviewer asks why i want to join BPO what will be the answer?
Bpo is the business process outsourcessing.because bpo always give the good opprotunities to his employees.like good salary,like cab facilites and also i have seen the environment of bpo. it is good to any body. any one can spend his career in the bpo.
What is civil responsibilities?
civil responsibilities are the obligations which each citizen has to the nation Leslie and erika rocks
Do you anticipate problems or merely react to them?
If answering this question as anticipating problems it may be helpful to not make it sound as though the person is a pessimist and always expecting the worst. If answering this as merely reacting then it may be helpful to not sound as though the person is not prepared for problems that may arise.
Why do you want to join Vedanta?
The company provide excellent growth opportunity, and the opportunity to solve new problems that improve your creativity