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Management and Supervision
Management is making a business run efficiently and strategy is making sure that you are in a great position not only for today, but in the future.
4,076 Questions
Administrative decision making model?
A managerial decision making model is a system that managers use to collect, analyze and compile data in order to make informed decisions. The systems allows managers to identify and present effective solutions to challenges within the organization.
What are the major contributors in field of management?
HENRI FAYOL
1841-1925
Command and control
F
ayol is famous for the classical school of
management, which emphasises 'command
and control'. A Frenchman, he wrote General and Industrial
Management in 1916, but it was not translated into English until
1949.
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Fayol taught that the functions of management are five-fold:
planning, organising, commanding, coordinating and controlling.
He also defined 14 'principles of management'.
1. Division of work - specialisation and repetition, leading to speed
and accuracy.
2. Authority and responsibility - together, these require increasing
judgement and morality at senior levels: 'Responsibility is feared as
much as authority is sought for.'
3. Discipline - obedience, application and respect.
4. Unity of command - workers receiving orders from one superior
only.
5. Unity of direction - one plan, one leader.
6. Subordination of individual interests to the general good.
7. Fair but not excessive remuneration, which rewards effort.
8. Centralisation.
9. The scalar chain - a line or hierarchy of authority, although it was
permitted to cut out the hierarchy to improve communication
(juniors can interact with each other in the interests of efficiency).
10. Order: a place for everyone and everyone in their place.
11. Equity - equal and fair treatment of employees.
12. Stability - people need to stay in their jobs long enough to
deliver, so should not be moved around too much.
13. Initiative - allowing employees to think through a problem and
implement a solution (which, Fayol believed, increases motivation).
14. Esprit de corps - keeping the team together, using harmony as
a basis of strength: 'Dividing enemy forces to weaken them is
clever, but dividing one's own team is a grave sin against the
business.'
Although 'command and control' appears at odds with today's
emphasis on employee participation, it is undoubtedly true that
many organisations require a degree of hierarchy, and clear lines of
command and accountability, in order to function effectively. Any
organisation that has to respond quickly to a crisis - the armed
forces, for example, or the emergency services - needs to know
exactly who is in charge and who does what. Fayol has his
supporters today among management theorists. Elliott Jaques, for
example, points out that management hierarchies are still needed
because managers are accountable, so must have authority too.
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In
practice, hierarchy is not necessarily autocratic; it is important to
work out the desirable layers of management, and the authority
associated with each,
so that employees
know where they
stand and can
therefore fulfil their
potential. Jaques
believes that concepts
such as de-layering,
group objectives and
empowerment can
lead to confusion and
problems due to an
incomplete
understanding of
where accountability
lies
What is customer service in security?
GOOD COSTUMER SERVICE IN SECURITY .
First and foremost, GREET incoming customers with a smile ( ex. Good morning sir / mam, welcome to ....
If business establishment requires security inspection of customers prior to entry, security guard on duty need to advise first the customers of the required security protocol (ex. Bag inspection please sir / mam).
For outgoing Customer, thank the customer by saying " thank you for coming to ( name of establishment) sir / mam , then open the door for the customer.
If its raining, provide Umbrella to the customer up to her car ( if its just park in front of your business establishment and provide traffic assistance for him / her to exit from the parking area. ).
If a customer is asking for a direction, never use your finger but use an open palm to point to a direction.
By:
Cesar L. Teng
Certified Security Professional (CSP)
AVP & Chief Security Officer
Maybank Phil. Inc.
Manila, Philippines.
What are the techniques of job analysis?
Step 2: Review relevant background information.
Step 3: Select representative positions.
Step 4: Actually analyze the job.
Step 5: Verify the job analysis information.
Step 6: Develop a job description and job specification.
How many kinds of leadership style do you have in management?
Essentially we have three generic kinds of leadership styles: 1. Authoriatarian or autocratic This is bossing people around. With this style the laeder tells people waht to do and does not consult subordinates. It is a unilateral one-man game usually based on a self importance fallacy. Sometimes it is done in situations where a quick decison has to be made within a short timeline and where subordinates may be lacking in expertise, that is when the leader wields considerable expert power. In a non-emergency situation it stinks and must be avoided for it stifles subordinate creativity. 2. Participative or democratic In this style the leader is consultative and decisions while are finally made by the leader are often sought from the subordinates. Contributions by subordinates are welcome. Hence democratic. Subordinates participate in problem-solving but they wont make the final decision because this role is retained by the leader. 3. Delegative or free reign This is a subordinate centered decision making. In this case decision making authority is devolved and decentralised to lie with the subordinates. This style empowers subordinates in decion making and gives them the liberty to gather, implement and evaluate them. This works well in situations of high subordinate knowledge power with a proven history of precision to justify such decision making liberty. It would be crass to try it in situations where subordinate expertise is hazy.
What is significance of manpower planning?
Manpower planning is a process of assessing the need for manpower keeping in view the overall Organizational objectives and policies, forecasting the supply of manpower and matching the demand and supply with the help of various manpower programmes. It also consists of overseeing implementation and evaluation of the plan and final integration with the other human resource plans.
The steps required in manpower planning:
1. Examining organizational objectives and policies
2. Assessing manpower demand
3. Forecasting supply of manpower
4. Gap analysis
5. Designing manpower programmes
6. Manpower plan implementation
7. Evaluation and feedback
What is the business-level strategy of McDonald's?
saturation of the markets it is looking to enter in
How do you handle a drunk customer at a restaurant?
First, make sure the police or security is near by. Next, treat the customer normally. If anything happens, the police or security will handle everything from there.
It really just depends on what you are the manager of. What all managers have in common though are having the authority to be in charge of all, keep an eye on employees making sure things are being done right, handling money, and when a customer is unsatisfied they are there to make them better and offer something in return.
Im on te basketball team, and some of the kids dint take it seriously If we do bad. I get really pissed at practice especially bcuz practice makes perfect and they don't care. I just tell them to step it up and encourage them even if they do good or bad, that's the sign of a real leader. So be a leader and lead ur team. If u see someone slaking at practice call their name and tell them what to do. That will show the coaches and teammates tht u care. Btw I'm 14
What is Nintendo wii's diversification strategy?
The main business level strategy of Nintendo wii is differentiation. Although with the Nintendo wii it can come under cost leadership, differentiation and segmentation. It's differentiation strategy was the invention of the motion sensor controller which no other competitors had developed. It's cost leadership came from it being able to sell the console at a lower cost than it's competitors also. The segmentation strategy was that they entered a new market the 'non consuming' market basically non gamers that Sony and Microsoft hasn't tapped into they were always focused on the advanced gamers.
What is the Salary scale for diploma holders in mechanical Engineering?
After diploma there is a good salary scale companies provide very good packages for diploma holders on an average a diploma holder receives salary in between 3lpa- 4 lpa which is a very good package for a fresh candidate...
What are the employee compensation techniques
What are the major challenges faced in today's organizations and management?
e never like to rely on one source to fuel our analyses of the problems facing business today, so we've integrated our own interviews with corporate CEOs along with other inputs, research and thinking to create this list of the top 10 problems for businesses to solve in 2013:
1. UncertaintyAll human beings, but it seems business leaders in particular, find great discomfort in uncertainty. Uncertainty in the global economy, uncertainty in the credit markets, uncertainty in how new regulations will affect business. The bottom line is that uncertainty leads to a short-term focus. Companies are shying away from long-term planning in favor of a shorter term focus, with uncertainty as the excuse. While this might feel right, we believe that a failure to strategically plan five years into the future can end up destroying value. The problem to be solved, therefore, is to balance the need for a more reactive, short-term focus with the need for informed, long-term strategies. 2. GlobalizationIn interviews conducted by BMGI, seven of 10 Fortune 500 CEOs cite the challenges of globalization as their top concern. Understanding foreign cultures is essential to everything from the ability to penetrate new markets with existing products and services, to designing new products and services for new customers, to recognizing emergent, disruptive competitors that only months earlier weren't even known. The problem to be solved is to better understand international markets and cultures through better information gathering and better analysis of what it all means. 3. InnovationInterestingly, we haven't found that many companies are looking to create more innovative cultures. At least not the big companies (Global 1000) anyway, though that changes some as companies get smaller. This finding was a big surprise. It seems big companies are struggling with innovation, and a better innovation process is at the top of the agenda for most CEOs. But the idea of a more innovative culture appears too frightening to many. The problem to be solved is how to become more innovative while still maintaining a sense of control over the organization. 4. RegulationA changing regulatory environment is always of concern in certain industries, but uncertain energy, environmental and financial policy is wreaking havoc for nearly all companies today. Whether a demand from customers or shareholders to become more "green," or the threat of increased costs due to new carbon taxes, environmental considerations are among the biggest challenges businesses face today. And we don't need to give too much press to the current issue of financial reform and regulation, although we do have some opinions about how to prepare for that if you're a bank or a brokerage house. The problems to be solved are to understand the meaning of regulation in your industry, its implications for your business, and to develop the skills necessary to deal with it. 5. TechnologyThe pace of technological improvement is running at an exponentially increasing rate. While this has been true for several decades, the pace today makes capital investment in technology as much an asset as a handicap because a competitor can wait for the next-generation technology, which may only be a year away, then use it to achieve an advantage. Similarly, the ability for even the best of technologists to stay informed about emerging technology is in conflict with the need to master a company's current technology. The problem to be solved is to develop a long-term technology strategy while remaining flexible enough to take advantage of unforeseen technology developments. 6. DiversityA particular subset of human capital planning is found so often in our research that it is worth its own mention. Diversity brings many challenges, as it makes it far more likely that people do not agree, and the lack of agreement makes execution very difficult. At the same time, the lack of diversity among many large company leadership teams leads to a narrow view of an ever-changing and diverse world-contributing to groupthink, stale culture and a tendency to live with the status quo for too long. The problem to be solved is to first define what diversity really means in your company, then foster the expansion of differing ideas and viewpoints while ensuring cohesion and teamwork. 7. ComplexityThere's no doubt that life and business have gotten more complex, even as certain tasks and activities have become easier due to information technology. The pace of change is quickening. The global economy is becoming still more connected, creating a much larger and more diverse population of customers and suppliers. Manufacturing and services are increasingly targeted at smaller, specialized markets due to the flexibility that IT provides in these areas. We know from our knowledge of the patterns of evolution that, in reality, systems tend to become more complex as they evolve, then become simplified again. The problem is how to develop better systems-thinking capability so you can design your business models, processes, products and services in a way that minimizes complexity. 8. Information OverloadIt is said that the only true constant is change, and in today's world nothing is changing more, or growing faster, than information. A March 2010 estimate put global Internet traffic at 21 exabytes-21 million terabytes. By 2016, global traffic will reach 1.3 zettabytes, according to a report released in May 2012. Every day, 2.5 quintillion bytes of data are created. The ability of companies, much less individuals, to consume and make sense of the information that is available (and necessary) to make good decisions is becoming a nearly insurmountable challenge. The problem to be solved is to deal with this mountain of information with both technology and human know-how, then to convert this information into valuable knowledge. 9. Supply ChainsBecause of uncertainty in demand and the need to stay lean, companies are carrying smaller inventories than ever. At the same time, uncertainty in supply, driven by wildly changing commodity prices, an apparent increase in weather-related disruptions, and increasing competition for raw materials from the BRIC countries, makes materials planning more challenging than ever. Smaller suppliers that can no longer get the credit they need to keep up with their larger customers' demand exacerbates an already unwieldy situation. The problem to be solved is to develop a supply-chain strategy that not only ensures the lowest costs, but also minimizes the risk of crippling supply-chain disruptions. 10. Problem SolvingWhile the first nine biggest problems faced by business are a direct result of research, the 10th is really BMGI's own conclusion based on the prior nine. The lack of a sophisticated problem-solving competency among today's business leaders is limiting their ability to adequately deal with the first nine problems. This is why corporate managers tend to jump from one fire to another, depending on which one their executives are trying to put out, and in many cases the fast-changing business environment is what ignites these fires. So what is the problem to be solved? We believe, to do well into the future, companies must resolve that problem solving is the key to business, then develop a robust problem-solving capability at all levels.by:Mohammad Asghar Akbari
What is a function that performs some mathematical function against a group of records?
Aggregate Function
What problems and issues does eBay's top management need to address?
EBay's feedback rule that sellers cannot leave negative feedback is really hurting seller reputations due to retaliatory negative feedback left by buyers who make purchases without reading the entire listings. I recently had my own 100% positive feedback score ruined when a buyer purchased one of my listed Bibles which clearly stated the exact dimensions of the Bible and even included free name engraving on the cover and free shipping. The buyer did not read the listing, then after receiving the Bible (engraved with her name) asked to return it because it was "smaller than she thought it was going to be." I explained to her that the listing clearly stated the exact dimensions, and that it was nonreturnable due to the fact that it had been engraved with her name, but she retaliated with negative feedback and said I had "ripped her off". How did I "rip her off" when it was her mistake? Had she actually READ the entire listing, she would have seen the exact dimensions of the Bible and the no return unless defective policy. Even after numerous letters to EBay, they refused to remove the retaliatory feedback even though it would be obvious to a twelve-year-old that it was retaliatory in nature. I have been in business for 30 years, and will not allow my reputation to be trashed like that in public. I will be removing my store from EBay soon AND closing my account with PayPal (owned by EBay) unless they; number one, remove the retaliatory negative feedback, and number two, change this ridiculous policy of allowing dishonest buyers to trash a seller's reputation without fear of receiving negative feedback themselves.
Why is management is a science and art?
Managers must balance methodologies with being creative in order to solve business problems. The more proficient a manager is at doing this, the more successful he or she will be in their careers.
Where are LG products manufactured?
They are made in South Korea.. then shipped Stateside to the US by boat. I am an appliance serviceman. We have to order parts from them all the time.
What are the goals and objectives of Pepsi?
Pepsi had four main goals and objectives for the company to stay as the leading company in beverage, snack and food. The goals and objectives include: to refine the beverage and food choices that will meet with consumer needs, protect global water supplies, create a safe and healthy workplace and to sustain shareholder value and deliver long-term financial performance.
What are the major differences between goods production operations and service operation?
One of the most basic ideas in economics is goods and services. More than anything else, money is spent on goods and services. It helps to know the difference between two. A good is something that you can use or consume, like food or CDs or books or a car or clothes. You buy a good with the idea that you will use it, either just once or over and over again. A service is something that someone does for you, like give you a haircut or fix you dinner or even teach you social studies. You don't really get something solid, like a book or a CD, but you do get something that you need. The basic difference is that a good is something you can hold in your hand (unless it's something big, like a car or a house). Now, a service can also contain a good. Someone who fixes you dinner gives you food, which was bought. In this example, the food is the good and the person's fixing it for you is the service. In the same way, your teacher gives you a service by teaching you social studies. He or she also gives you a good by giving you a textbook. Your teacher teaching you social studies is a good example of a service that you personally don't pay for. (Your family might pay for it, but you don't.) And not all services are economic, either. A service can be as simple as reading a book to someone. This kind of activity doesn't cost anything, but it is something that one person did for another. A good doesn't have to cost anything, either. If you give your friend a book or a CD, then you given that friend a good, since we have already defined books and CDs as goods. Your friend didn't give you any money for the good. But you didn't really do something for your friend, either; you just gave your friend something he or she could hold or touch. Remember, the one thing that sets goods and services apart is the ability to touch them. You can touch a good, but you can't touch a service. You can touch the result of a service but not the service itself. ankush raina This answer outlines the difference between a good and a service but the question was not that. The question is around the differences in goods production operations and in service operations. The correct answer would include the following differences; services are more intangible, more customized and less storable. Quality control is handled much differently, service operations require different skills and there is a greater customer service link with services.
What are the benefits of document management software?
A document management software (DMS) is a system (based on computer programs in the case of the management of digital documents) used to track, manage and store documents.
